Applying revised gap analysis model in measuring hotel service quality View Full Text


Ontology type: schema:ScholarlyArticle      Open Access: True


Article Info

DATE

2016-07-28

AUTHORS

Yu-Cheng Lee, Yu-Che Wang, Chih-Hung Chien, Chia-Huei Wu, Shu-Chiung Lu, Sang-Bing Tsai, Weiwei Dong

ABSTRACT

INTRODUCTION: With the number of tourists coming to Taiwan growing by 10-20 % since 2010, the number has increased due to an increasing number of foreign tourists, particularly after deregulation allowed admitting tourist groups, followed later on by foreign individual tourists, from mainland China. The purpose of this study is to propose a revised gap model to evaluate and improve service quality in Taiwanese hotel industry. Thus, service quality could be clearly measured through gap analysis, which was more effective for offering direction in developing and improving service quality. CASE DESCRIPTION: The HOLSERV instrument was used to identify and analyze service gaps from the perceptions of internal and external customers. The sample for this study included three main categories of respondents: tourists, employees, and managers. DISCUSSION AND EVALUATION: The results show that five gaps influenced tourists' evaluations of service quality. In particular, the study revealed that Gap 1 (management perceptions vs. customer expectations) and Gap 9 (service provider perceptions of management perceptions vs. service delivery) were more critical than the others in affecting perceived service quality, making service delivery the main area of improvement. CONCLUSION: This study contributes toward an evaluation of the service quality of the Taiwanese hotel industry from the perspectives of customers, service providers, and managers, which is considerably valuable for hotel managers. It was the aim of this study to explore all of these together in order to better understand the possible gaps in the hotel industry in Taiwan. More... »

PAGES

1191

References to SciGraph publications

  • 2015-12-02. Coaligning Service Quality Attributes and its Implication to Customer Value in LOOKING FORWARD, LOOKING BACK: DRAWING ON THE PAST TO SHAPE THE FUTURE OF MARKETING
  • Identifiers

    URI

    http://scigraph.springernature.com/pub.10.1186/s40064-016-2823-z

    DOI

    http://dx.doi.org/10.1186/s40064-016-2823-z

    DIMENSIONS

    https://app.dimensions.ai/details/publication/pub.1016301838

    PUBMED

    https://www.ncbi.nlm.nih.gov/pubmed/27516929


    Indexing Status Check whether this publication has been indexed by Scopus and Web Of Science using the SN Indexing Status Tool
    Incoming Citations Browse incoming citations for this publication using opencitations.net

    JSON-LD is the canonical representation for SciGraph data.

    TIP: You can open this SciGraph record using an external JSON-LD service: JSON-LD Playground Google SDTT

    [
      {
        "@context": "https://springernature.github.io/scigraph/jsonld/sgcontext.json", 
        "about": [
          {
            "id": "http://purl.org/au-research/vocabulary/anzsrc-for/2008/15", 
            "inDefinedTermSet": "http://purl.org/au-research/vocabulary/anzsrc-for/2008/", 
            "name": "Commerce, Management, Tourism and Services", 
            "type": "DefinedTerm"
          }, 
          {
            "id": "http://purl.org/au-research/vocabulary/anzsrc-for/2008/1503", 
            "inDefinedTermSet": "http://purl.org/au-research/vocabulary/anzsrc-for/2008/", 
            "name": "Business and Management", 
            "type": "DefinedTerm"
          }
        ], 
        "author": [
          {
            "affiliation": {
              "alternateName": "Department of Technology Management, Chung-Hua University, Hsinchu, 300 Taiwan", 
              "id": "http://www.grid.ac/institutes/grid.411655.2", 
              "name": [
                "Department of Technology Management, Chung-Hua University, Hsinchu, 300 Taiwan"
              ], 
              "type": "Organization"
            }, 
            "familyName": "Lee", 
            "givenName": "Yu-Cheng", 
            "id": "sg:person.014143346535.75", 
            "sameAs": [
              "https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.014143346535.75"
            ], 
            "type": "Person"
          }, 
          {
            "affiliation": {
              "alternateName": "Department of Business Administration, Chung-Hua University, Hsinchu, 300 Taiwan", 
              "id": "http://www.grid.ac/institutes/grid.411655.2", 
              "name": [
                "Department of Business Administration, Chung-Hua University, Hsinchu, 300 Taiwan"
              ], 
              "type": "Organization"
            }, 
            "familyName": "Wang", 
            "givenName": "Yu-Che", 
            "id": "sg:person.014740727135.31", 
            "sameAs": [
              "https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.014740727135.31"
            ], 
            "type": "Person"
          }, 
          {
            "affiliation": {
              "alternateName": "Department of Business Administration, Lee-Ming Institute of Technology, Taipei City, 243 Taiwan", 
              "id": "http://www.grid.ac/institutes/None", 
              "name": [
                "PhD Program of Technology Management, Chung-Hua University, Hsinchu, 300 Taiwan", 
                "Department of Business Administration, Lee-Ming Institute of Technology, Taipei City, 243 Taiwan"
              ], 
              "type": "Organization"
            }, 
            "familyName": "Chien", 
            "givenName": "Chih-Hung", 
            "id": "sg:person.015536307535.31", 
            "sameAs": [
              "https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.015536307535.31"
            ], 
            "type": "Person"
          }, 
          {
            "affiliation": {
              "alternateName": "Department of Tourism and Leisure Management, Yuanpei University of Medical Technology, Hsinchu, 300 Taiwan", 
              "id": "http://www.grid.ac/institutes/grid.413051.2", 
              "name": [
                "Department of Tourism and Leisure Management, Yuanpei University of Medical Technology, Hsinchu, 300 Taiwan"
              ], 
              "type": "Organization"
            }, 
            "familyName": "Wu", 
            "givenName": "Chia-Huei", 
            "id": "sg:person.014654577665.12", 
            "sameAs": [
              "https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.014654577665.12"
            ], 
            "type": "Person"
          }, 
          {
            "affiliation": {
              "alternateName": "Department of Food and Beverage Management, Lee-Ming Institute of Technology, Taipei City, 243 Taiwan", 
              "id": "http://www.grid.ac/institutes/None", 
              "name": [
                "PhD Program of Technology Management, Chung-Hua University, Hsinchu, 300 Taiwan", 
                "Department of Business Administration, Lee-Ming Institute of Technology, Taipei City, 243 Taiwan", 
                "Department of Food and Beverage Management, Lee-Ming Institute of Technology, Taipei City, 243 Taiwan"
              ], 
              "type": "Organization"
            }, 
            "familyName": "Lu", 
            "givenName": "Shu-Chiung", 
            "id": "sg:person.07630616735.87", 
            "sameAs": [
              "https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.07630616735.87"
            ], 
            "type": "Person"
          }, 
          {
            "affiliation": {
              "alternateName": "School of Business, Dalian University of Technology, Panjin, 124221 China", 
              "id": "http://www.grid.ac/institutes/grid.30055.33", 
              "name": [
                "Zhongshan Institute, University of Electronic Science and Technology of China, Guangdong, 528402 China", 
                "School of Economics & Management, Shanghai Maritime University, Shanghai, 201306 China", 
                "Law School, Nankai University, Tianjin, 300071 China", 
                "School of Business, Dalian University of Technology, Panjin, 124221 China"
              ], 
              "type": "Organization"
            }, 
            "familyName": "Tsai", 
            "givenName": "Sang-Bing", 
            "id": "sg:person.0657371735.88", 
            "sameAs": [
              "https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.0657371735.88"
            ], 
            "type": "Person"
          }, 
          {
            "affiliation": {
              "alternateName": "School of Economics and Management, Shanghai Institute of Technology, Shanghai, 201418 China", 
              "id": "http://www.grid.ac/institutes/grid.419102.f", 
              "name": [
                "School of Economics and Management, Shanghai Institute of Technology, Shanghai, 201418 China"
              ], 
              "type": "Organization"
            }, 
            "familyName": "Dong", 
            "givenName": "Weiwei", 
            "id": "sg:person.011223557735.38", 
            "sameAs": [
              "https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.011223557735.38"
            ], 
            "type": "Person"
          }
        ], 
        "citation": [
          {
            "id": "sg:pub.10.1007/978-3-319-24184-5_182", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1022998858", 
              "https://doi.org/10.1007/978-3-319-24184-5_182"
            ], 
            "type": "CreativeWork"
          }
        ], 
        "datePublished": "2016-07-28", 
        "datePublishedReg": "2016-07-28", 
        "description": "INTRODUCTION: With the number of tourists coming to Taiwan growing by 10-20\u00a0% since 2010, the number has increased due to an increasing number of foreign tourists, particularly after deregulation allowed admitting tourist groups, followed later on by foreign individual tourists, from mainland China. The purpose of this study is to propose a revised gap model to evaluate and improve service quality in Taiwanese hotel industry. Thus, service quality could be clearly measured through gap analysis, which was more effective for offering direction in developing and improving service quality.\nCASE DESCRIPTION: The HOLSERV instrument was used to identify and analyze service gaps from the perceptions of internal and external customers. The sample for this study included three main categories of respondents: tourists, employees, and managers.\nDISCUSSION AND EVALUATION: The results show that five gaps influenced tourists' evaluations of service quality. In particular, the study revealed that Gap 1 (management perceptions vs. customer expectations) and Gap 9 (service provider perceptions of management perceptions vs. service delivery) were more critical than the others in affecting perceived service quality, making service delivery the main area of improvement.\nCONCLUSION: This study contributes toward an evaluation of the service quality of the Taiwanese hotel industry from the perspectives of customers, service providers, and managers, which is considerably valuable for hotel managers. It was the aim of this study to explore all of these together in order to better understand the possible gaps in the hotel industry in Taiwan.", 
        "genre": "article", 
        "id": "sg:pub.10.1186/s40064-016-2823-z", 
        "inLanguage": "en", 
        "isAccessibleForFree": true, 
        "isPartOf": [
          {
            "id": "sg:journal.1047790", 
            "issn": [
              "2193-1801"
            ], 
            "name": "SpringerPlus", 
            "publisher": "Springer Nature", 
            "type": "Periodical"
          }, 
          {
            "issueNumber": "1", 
            "type": "PublicationIssue"
          }, 
          {
            "type": "PublicationVolume", 
            "volumeNumber": "5"
          }
        ], 
        "keywords": [
          "Taiwanese hotel industry", 
          "hotel industry", 
          "service quality", 
          "perspective of customers", 
          "number of tourists", 
          "hotel service quality", 
          "gap analysis model", 
          "hotel managers", 
          "individual tourists", 
          "external customers", 
          "tourists' evaluation", 
          "tourist groups", 
          "foreign tourists", 
          "tourists", 
          "managers", 
          "customers", 
          "service providers", 
          "gap analysis", 
          "industry", 
          "service delivery", 
          "mainland China", 
          "possible gaps", 
          "service gaps", 
          "main areas", 
          "employees", 
          "gap model", 
          "Taiwan", 
          "gap 1", 
          "analysis model", 
          "main categories", 
          "gap", 
          "respondents", 
          "deregulation", 
          "perspective", 
          "perception", 
          "quality", 
          "purpose", 
          "China", 
          "providers", 
          "model", 
          "instrument", 
          "study", 
          "discussion", 
          "categories", 
          "direction", 
          "samples", 
          "evaluation", 
          "number", 
          "analysis", 
          "order", 
          "delivery", 
          "results", 
          "improvement", 
          "aim", 
          "area", 
          "cases", 
          "group", 
          "foreign individual tourists", 
          "HOLSERV instrument", 
          "Gap 9"
        ], 
        "name": "Applying revised gap analysis model in measuring hotel service quality", 
        "pagination": "1191", 
        "productId": [
          {
            "name": "dimensions_id", 
            "type": "PropertyValue", 
            "value": [
              "pub.1016301838"
            ]
          }, 
          {
            "name": "doi", 
            "type": "PropertyValue", 
            "value": [
              "10.1186/s40064-016-2823-z"
            ]
          }, 
          {
            "name": "pubmed_id", 
            "type": "PropertyValue", 
            "value": [
              "27516929"
            ]
          }
        ], 
        "sameAs": [
          "https://doi.org/10.1186/s40064-016-2823-z", 
          "https://app.dimensions.ai/details/publication/pub.1016301838"
        ], 
        "sdDataset": "articles", 
        "sdDatePublished": "2021-12-01T19:36", 
        "sdLicense": "https://scigraph.springernature.com/explorer/license/", 
        "sdPublisher": {
          "name": "Springer Nature - SN SciGraph project", 
          "type": "Organization"
        }, 
        "sdSource": "s3://com-springernature-scigraph/baseset/20211201/entities/gbq_results/article/article_705.jsonl", 
        "type": "ScholarlyArticle", 
        "url": "https://doi.org/10.1186/s40064-016-2823-z"
      }
    ]
     

    Download the RDF metadata as:  json-ld nt turtle xml License info

    HOW TO GET THIS DATA PROGRAMMATICALLY:

    JSON-LD is a popular format for linked data which is fully compatible with JSON.

    curl -H 'Accept: application/ld+json' 'https://scigraph.springernature.com/pub.10.1186/s40064-016-2823-z'

    N-Triples is a line-based linked data format ideal for batch operations.

    curl -H 'Accept: application/n-triples' 'https://scigraph.springernature.com/pub.10.1186/s40064-016-2823-z'

    Turtle is a human-readable linked data format.

    curl -H 'Accept: text/turtle' 'https://scigraph.springernature.com/pub.10.1186/s40064-016-2823-z'

    RDF/XML is a standard XML format for linked data.

    curl -H 'Accept: application/rdf+xml' 'https://scigraph.springernature.com/pub.10.1186/s40064-016-2823-z'


     

    This table displays all metadata directly associated to this object as RDF triples.

    187 TRIPLES      22 PREDICATES      87 URIs      78 LITERALS      7 BLANK NODES

    Subject Predicate Object
    1 sg:pub.10.1186/s40064-016-2823-z schema:about anzsrc-for:15
    2 anzsrc-for:1503
    3 schema:author Ne56be3bf09b34e5ab6bd668b4b184730
    4 schema:citation sg:pub.10.1007/978-3-319-24184-5_182
    5 schema:datePublished 2016-07-28
    6 schema:datePublishedReg 2016-07-28
    7 schema:description INTRODUCTION: With the number of tourists coming to Taiwan growing by 10-20 % since 2010, the number has increased due to an increasing number of foreign tourists, particularly after deregulation allowed admitting tourist groups, followed later on by foreign individual tourists, from mainland China. The purpose of this study is to propose a revised gap model to evaluate and improve service quality in Taiwanese hotel industry. Thus, service quality could be clearly measured through gap analysis, which was more effective for offering direction in developing and improving service quality. CASE DESCRIPTION: The HOLSERV instrument was used to identify and analyze service gaps from the perceptions of internal and external customers. The sample for this study included three main categories of respondents: tourists, employees, and managers. DISCUSSION AND EVALUATION: The results show that five gaps influenced tourists' evaluations of service quality. In particular, the study revealed that Gap 1 (management perceptions vs. customer expectations) and Gap 9 (service provider perceptions of management perceptions vs. service delivery) were more critical than the others in affecting perceived service quality, making service delivery the main area of improvement. CONCLUSION: This study contributes toward an evaluation of the service quality of the Taiwanese hotel industry from the perspectives of customers, service providers, and managers, which is considerably valuable for hotel managers. It was the aim of this study to explore all of these together in order to better understand the possible gaps in the hotel industry in Taiwan.
    8 schema:genre article
    9 schema:inLanguage en
    10 schema:isAccessibleForFree true
    11 schema:isPartOf Naeb012bc228c400694a33616dc7d93b2
    12 Nf17bc772d4c1454389719e84680c5917
    13 sg:journal.1047790
    14 schema:keywords China
    15 Gap 9
    16 HOLSERV instrument
    17 Taiwan
    18 Taiwanese hotel industry
    19 aim
    20 analysis
    21 analysis model
    22 area
    23 cases
    24 categories
    25 customers
    26 delivery
    27 deregulation
    28 direction
    29 discussion
    30 employees
    31 evaluation
    32 external customers
    33 foreign individual tourists
    34 foreign tourists
    35 gap
    36 gap 1
    37 gap analysis
    38 gap analysis model
    39 gap model
    40 group
    41 hotel industry
    42 hotel managers
    43 hotel service quality
    44 improvement
    45 individual tourists
    46 industry
    47 instrument
    48 main areas
    49 main categories
    50 mainland China
    51 managers
    52 model
    53 number
    54 number of tourists
    55 order
    56 perception
    57 perspective
    58 perspective of customers
    59 possible gaps
    60 providers
    61 purpose
    62 quality
    63 respondents
    64 results
    65 samples
    66 service delivery
    67 service gaps
    68 service providers
    69 service quality
    70 study
    71 tourist groups
    72 tourists
    73 tourists' evaluation
    74 schema:name Applying revised gap analysis model in measuring hotel service quality
    75 schema:pagination 1191
    76 schema:productId N2fc767fdce37429eb0d9037cd107112d
    77 N308c061cf55e4db2be23394cd3b33a46
    78 N5fa79b32ab5d4af288d44298b3904262
    79 schema:sameAs https://app.dimensions.ai/details/publication/pub.1016301838
    80 https://doi.org/10.1186/s40064-016-2823-z
    81 schema:sdDatePublished 2021-12-01T19:36
    82 schema:sdLicense https://scigraph.springernature.com/explorer/license/
    83 schema:sdPublisher N0121a93a43c648128b6e26f80d126d3f
    84 schema:url https://doi.org/10.1186/s40064-016-2823-z
    85 sgo:license sg:explorer/license/
    86 sgo:sdDataset articles
    87 rdf:type schema:ScholarlyArticle
    88 N0121a93a43c648128b6e26f80d126d3f schema:name Springer Nature - SN SciGraph project
    89 rdf:type schema:Organization
    90 N0c78f4bdffd94383aee343db69502f19 rdf:first sg:person.015536307535.31
    91 rdf:rest N651a62afa6b440e88f312b4e5a98be1f
    92 N2af772ed2210494dbea3507cc513bd00 rdf:first sg:person.0657371735.88
    93 rdf:rest N34838bcb6c9a4ceaaa3d5906be4f1494
    94 N2fc767fdce37429eb0d9037cd107112d schema:name doi
    95 schema:value 10.1186/s40064-016-2823-z
    96 rdf:type schema:PropertyValue
    97 N308c061cf55e4db2be23394cd3b33a46 schema:name dimensions_id
    98 schema:value pub.1016301838
    99 rdf:type schema:PropertyValue
    100 N34838bcb6c9a4ceaaa3d5906be4f1494 rdf:first sg:person.011223557735.38
    101 rdf:rest rdf:nil
    102 N55d244546d4244e299b9bd7276017f95 rdf:first sg:person.014740727135.31
    103 rdf:rest N0c78f4bdffd94383aee343db69502f19
    104 N5fa79b32ab5d4af288d44298b3904262 schema:name pubmed_id
    105 schema:value 27516929
    106 rdf:type schema:PropertyValue
    107 N651a62afa6b440e88f312b4e5a98be1f rdf:first sg:person.014654577665.12
    108 rdf:rest Na95e6233fb9d44128c530aa8f03e4795
    109 Na95e6233fb9d44128c530aa8f03e4795 rdf:first sg:person.07630616735.87
    110 rdf:rest N2af772ed2210494dbea3507cc513bd00
    111 Naeb012bc228c400694a33616dc7d93b2 schema:issueNumber 1
    112 rdf:type schema:PublicationIssue
    113 Ne56be3bf09b34e5ab6bd668b4b184730 rdf:first sg:person.014143346535.75
    114 rdf:rest N55d244546d4244e299b9bd7276017f95
    115 Nf17bc772d4c1454389719e84680c5917 schema:volumeNumber 5
    116 rdf:type schema:PublicationVolume
    117 anzsrc-for:15 schema:inDefinedTermSet anzsrc-for:
    118 schema:name Commerce, Management, Tourism and Services
    119 rdf:type schema:DefinedTerm
    120 anzsrc-for:1503 schema:inDefinedTermSet anzsrc-for:
    121 schema:name Business and Management
    122 rdf:type schema:DefinedTerm
    123 sg:journal.1047790 schema:issn 2193-1801
    124 schema:name SpringerPlus
    125 schema:publisher Springer Nature
    126 rdf:type schema:Periodical
    127 sg:person.011223557735.38 schema:affiliation grid-institutes:grid.419102.f
    128 schema:familyName Dong
    129 schema:givenName Weiwei
    130 schema:sameAs https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.011223557735.38
    131 rdf:type schema:Person
    132 sg:person.014143346535.75 schema:affiliation grid-institutes:grid.411655.2
    133 schema:familyName Lee
    134 schema:givenName Yu-Cheng
    135 schema:sameAs https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.014143346535.75
    136 rdf:type schema:Person
    137 sg:person.014654577665.12 schema:affiliation grid-institutes:grid.413051.2
    138 schema:familyName Wu
    139 schema:givenName Chia-Huei
    140 schema:sameAs https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.014654577665.12
    141 rdf:type schema:Person
    142 sg:person.014740727135.31 schema:affiliation grid-institutes:grid.411655.2
    143 schema:familyName Wang
    144 schema:givenName Yu-Che
    145 schema:sameAs https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.014740727135.31
    146 rdf:type schema:Person
    147 sg:person.015536307535.31 schema:affiliation grid-institutes:None
    148 schema:familyName Chien
    149 schema:givenName Chih-Hung
    150 schema:sameAs https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.015536307535.31
    151 rdf:type schema:Person
    152 sg:person.0657371735.88 schema:affiliation grid-institutes:grid.30055.33
    153 schema:familyName Tsai
    154 schema:givenName Sang-Bing
    155 schema:sameAs https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.0657371735.88
    156 rdf:type schema:Person
    157 sg:person.07630616735.87 schema:affiliation grid-institutes:None
    158 schema:familyName Lu
    159 schema:givenName Shu-Chiung
    160 schema:sameAs https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.07630616735.87
    161 rdf:type schema:Person
    162 sg:pub.10.1007/978-3-319-24184-5_182 schema:sameAs https://app.dimensions.ai/details/publication/pub.1022998858
    163 https://doi.org/10.1007/978-3-319-24184-5_182
    164 rdf:type schema:CreativeWork
    165 grid-institutes:None schema:alternateName Department of Business Administration, Lee-Ming Institute of Technology, Taipei City, 243 Taiwan
    166 Department of Food and Beverage Management, Lee-Ming Institute of Technology, Taipei City, 243 Taiwan
    167 schema:name Department of Business Administration, Lee-Ming Institute of Technology, Taipei City, 243 Taiwan
    168 Department of Food and Beverage Management, Lee-Ming Institute of Technology, Taipei City, 243 Taiwan
    169 PhD Program of Technology Management, Chung-Hua University, Hsinchu, 300 Taiwan
    170 rdf:type schema:Organization
    171 grid-institutes:grid.30055.33 schema:alternateName School of Business, Dalian University of Technology, Panjin, 124221 China
    172 schema:name Law School, Nankai University, Tianjin, 300071 China
    173 School of Business, Dalian University of Technology, Panjin, 124221 China
    174 School of Economics & Management, Shanghai Maritime University, Shanghai, 201306 China
    175 Zhongshan Institute, University of Electronic Science and Technology of China, Guangdong, 528402 China
    176 rdf:type schema:Organization
    177 grid-institutes:grid.411655.2 schema:alternateName Department of Business Administration, Chung-Hua University, Hsinchu, 300 Taiwan
    178 Department of Technology Management, Chung-Hua University, Hsinchu, 300 Taiwan
    179 schema:name Department of Business Administration, Chung-Hua University, Hsinchu, 300 Taiwan
    180 Department of Technology Management, Chung-Hua University, Hsinchu, 300 Taiwan
    181 rdf:type schema:Organization
    182 grid-institutes:grid.413051.2 schema:alternateName Department of Tourism and Leisure Management, Yuanpei University of Medical Technology, Hsinchu, 300 Taiwan
    183 schema:name Department of Tourism and Leisure Management, Yuanpei University of Medical Technology, Hsinchu, 300 Taiwan
    184 rdf:type schema:Organization
    185 grid-institutes:grid.419102.f schema:alternateName School of Economics and Management, Shanghai Institute of Technology, Shanghai, 201418 China
    186 schema:name School of Economics and Management, Shanghai Institute of Technology, Shanghai, 201418 China
    187 rdf:type schema:Organization
     




    Preview window. Press ESC to close (or click here)


    ...