Information quality, user satisfaction, and the manifestation of workarounds: a qualitative and quantitative study of enterprise content management system users View Full Text


Ontology type: schema:ScholarlyArticle     


Article Info

DATE

2017-07

AUTHORS

Sven Laumer, Christian Maier, Tim Weitzel

ABSTRACT

In this paper, we focus on a critical aspect of work in organizations: using information in work tasks which is provided by information systems (IS) such as enterprise content management (ECM) systems. Our study based on the IS success model, 34 interviews, and an empirical study of 247 ECM system users at a financial service provider indicates that it is appropriate to differentiate between contextual and representational information quality as two information quality dimensions. Furthermore, we reveal that in addition to system quality, the two information quality dimensions are important in determining end-user satisfaction, which in turn influences the manifestation of workarounds. Our study also finds that employees using workarounds to avoid an ECM system implemented several years is negatively related to individual net benefits of the ECM system. Hence, we conclude that when investigating large-scale IS such as ECM systems, it is important to differentiate among information quality dimensions to more deeply understand end-user satisfaction and the resulting manifestation of workarounds. Moreover, this research guides organizations in implementing the most appropriate countermeasures based on the importance of either contextual or representational information quality. More... »

PAGES

333-360

References to SciGraph publications

  • 2009-03. Contemporary trends and issues in IT adoption and diffusion research in JOURNAL OF INFORMATION TECHNOLOGY
  • 2008-06. Measuring information systems success: models, dimensions, measures, and interrelationships in EUROPEAN JOURNAL OF INFORMATION SYSTEMS
  • 2015-01. A new criterion for assessing discriminant validity in variance-based structural equation modeling in JOURNAL OF THE ACADEMY OF MARKETING SCIENCE
  • 2007-12. Physicians' resistance toward healthcare information technology: a theoretical model and empirical test in EUROPEAN JOURNAL OF INFORMATION SYSTEMS
  • 2015-02. Research on information systems failures and successes: Status update and future directions in INFORMATION SYSTEMS FRONTIERS
  • 2009-03. Who influences whom? Analyzing workplace referents' social influence on IT adoption and non-adoption in JOURNAL OF INFORMATION TECHNOLOGY
  • 2016-07. Work routines as an object of resistance during information systems implementations: theoretical foundation and empirical evidence in EUROPEAN JOURNAL OF INFORMATION SYSTEMS
  • 2010-12. User resistance determinants and the psychological contract in enterprise system implementations in EUROPEAN JOURNAL OF INFORMATION SYSTEMS
  • 2015-09. Giving too much social support: social overload on social networking sites in EUROPEAN JOURNAL OF INFORMATION SYSTEMS
  • 2012-07. Institutionalized computer workaround practices in a Mediterranean country: an examination of two organizations in EUROPEAN JOURNAL OF INFORMATION SYSTEMS
  • 2014. Justifying ECM Investments with the Return on Process Transformation: The Case of an ECM-Driven Transformation of Sales Processes at Hilti Corporation in ENTERPRISE CONTENT MANAGEMENT IN INFORMATION SYSTEMS RESEARCH
  • 2012-05. Reviewing Enterprise Content Management: a functional framework in EUROPEAN JOURNAL OF INFORMATION SYSTEMS
  • 2013-12. Enterprise Content Management in BUSINESS & INFORMATION SYSTEMS ENGINEERING
  • 2016-03. User personality and resistance to mandatory information systems in organizations: a theoretical model and empirical test of dispositional resistance to change in JOURNAL OF INFORMATION TECHNOLOGY
  • 2006-12. Characterizing the evolving research on enterprise content management in EUROPEAN JOURNAL OF INFORMATION SYSTEMS
  • 2008-06. Enacting computer workaround practices within a medication dispensing system in EUROPEAN JOURNAL OF INFORMATION SYSTEMS
  • 1987-09. A multivariate analysis of responses to dissatisfaction in JOURNAL OF THE ACADEMY OF MARKETING SCIENCE
  • 2006-12. Implementing enterprise content management: from evolution through strategy to contradictions out-of-the-box in EUROPEAN JOURNAL OF INFORMATION SYSTEMS
  • 2010-03. Resistant groups in enterprise system implementations: a Q-methodology examination in JOURNAL OF INFORMATION TECHNOLOGY
  • 2006-08. Resist, comply or workaround? An examination of different facets of user engagement with information systems in EUROPEAN JOURNAL OF INFORMATION SYSTEMS
  • 1996-09. Passive resistance misuse: overt support and covert recalcitrance in IS implementation in EUROPEAN JOURNAL OF INFORMATION SYSTEMS
  • 2012-01. Conceptualizing models using multidimensional constructs: a review and guidelines for their use in EUROPEAN JOURNAL OF INFORMATION SYSTEMS
  • Identifiers

    URI

    http://scigraph.springernature.com/pub.10.1057/s41303-016-0029-7

    DOI

    http://dx.doi.org/10.1057/s41303-016-0029-7

    DIMENSIONS

    https://app.dimensions.ai/details/publication/pub.1084149889


    Indexing Status Check whether this publication has been indexed by Scopus and Web Of Science using the SN Indexing Status Tool
    Incoming Citations Browse incoming citations for this publication using opencitations.net

    JSON-LD is the canonical representation for SciGraph data.

    TIP: You can open this SciGraph record using an external JSON-LD service: JSON-LD Playground Google SDTT

    [
      {
        "@context": "https://springernature.github.io/scigraph/jsonld/sgcontext.json", 
        "about": [
          {
            "id": "http://purl.org/au-research/vocabulary/anzsrc-for/2008/0806", 
            "inDefinedTermSet": "http://purl.org/au-research/vocabulary/anzsrc-for/2008/", 
            "name": "Information Systems", 
            "type": "DefinedTerm"
          }, 
          {
            "id": "http://purl.org/au-research/vocabulary/anzsrc-for/2008/08", 
            "inDefinedTermSet": "http://purl.org/au-research/vocabulary/anzsrc-for/2008/", 
            "name": "Information and Computing Sciences", 
            "type": "DefinedTerm"
          }
        ], 
        "author": [
          {
            "affiliation": {
              "alternateName": "University of Bamberg", 
              "id": "https://www.grid.ac/institutes/grid.7359.8", 
              "name": [
                "Department for Information Systems and Services, Otto-Friedrich University of Bamberg, An der Weberei 5, 96049, Bamberg, Germany"
              ], 
              "type": "Organization"
            }, 
            "familyName": "Laumer", 
            "givenName": "Sven", 
            "id": "sg:person.014773365103.64", 
            "sameAs": [
              "https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.014773365103.64"
            ], 
            "type": "Person"
          }, 
          {
            "affiliation": {
              "alternateName": "University of Bamberg", 
              "id": "https://www.grid.ac/institutes/grid.7359.8", 
              "name": [
                "Department for Information Systems and Services, Otto-Friedrich University of Bamberg, An der Weberei 5, 96049, Bamberg, Germany"
              ], 
              "type": "Organization"
            }, 
            "familyName": "Maier", 
            "givenName": "Christian", 
            "id": "sg:person.013705157225.46", 
            "sameAs": [
              "https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.013705157225.46"
            ], 
            "type": "Person"
          }, 
          {
            "affiliation": {
              "alternateName": "University of Bamberg", 
              "id": "https://www.grid.ac/institutes/grid.7359.8", 
              "name": [
                "Department for Information Systems and Services, Otto-Friedrich University of Bamberg, An der Weberei 5, 96049, Bamberg, Germany"
              ], 
              "type": "Organization"
            }, 
            "familyName": "Weitzel", 
            "givenName": "Tim", 
            "id": "sg:person.010240170533.76", 
            "sameAs": [
              "https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.010240170533.76"
            ], 
            "type": "Person"
          }
        ], 
        "citation": [
          {
            "id": "https://doi.org/10.1197/jamia.m2378", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1000629928"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1111/isj.12068", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1001471034"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "sg:pub.10.1057/ejis.2010.39", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1001549706", 
              "https://doi.org/10.1057/ejis.2010.39"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "sg:pub.10.1057/ejis.2011.48", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1001620094", 
              "https://doi.org/10.1057/ejis.2011.48"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1093/bjsw/bcn162", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1002018100"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1037/0021-9010.88.5.879", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1003271831"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1002/(sici)1097-0266(199902)20:2<195::aid-smj13>3.0.co;2-7", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1003520099"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1002/(sici)1097-0266(199902)20:2<195::aid-smj13>3.0.co;2-7", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1003520099"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1177/016224399201700302", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1003781945"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1177/016224399201700302", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1003781945"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1108/09513540410522234", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1005804470"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1197/jamia.m1471", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1009394845"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "sg:pub.10.1057/ejis.2011.41", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1009649409", 
              "https://doi.org/10.1057/ejis.2011.41"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "sg:pub.10.1057/jit.2009.7", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1011649994", 
              "https://doi.org/10.1057/jit.2009.7"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1057/jit.2009.7", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1011649994"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1057/jit.2009.7", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1011649994"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "sg:pub.10.1057/jit.2009.7", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1011649994", 
              "https://doi.org/10.1057/jit.2009.7"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1145/1066149.1066152", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1013009182"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "sg:pub.10.1057/palgrave.ejis.3000648", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1013466016", 
              "https://doi.org/10.1057/palgrave.ejis.3000648"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "sg:pub.10.1007/s12599-013-0291-3", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1013904152", 
              "https://doi.org/10.1007/s12599-013-0291-3"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1177/135910457000100301", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1015080893"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1177/135910457000100301", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1015080893"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1097/hmr.0b013e3181d116c2", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1015729688"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1097/hmr.0b013e3181d116c2", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1015729688"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "sg:pub.10.1057/jit.2015.17", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1018131584", 
              "https://doi.org/10.1057/jit.2015.17"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1057/jit.2015.17", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1018131584"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1057/jit.2015.17", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1018131584"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1057/jit.2015.17", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1018131584"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "sg:pub.10.1007/s10796-014-9500-y", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1018421794", 
              "https://doi.org/10.1007/s10796-014-9500-y"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1111/j.1365-2575.2011.00386.x", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1020740447"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1108/14637151111182710", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1021017233"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1016/s0959-8022(99)00009-0", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1021699206"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.2345/0899-8205-46.4.268", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1022158204"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1016/s0148-2963(02)00278-3", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1022473587"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "sg:pub.10.1007/bf02722168", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1022924720", 
              "https://doi.org/10.1007/bf02722168"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "sg:pub.10.1007/bf02722168", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1022924720", 
              "https://doi.org/10.1007/bf02722168"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1111/j.1468-005x.2007.00189.x", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1023891852"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1037/0022-3514.51.6.1173", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1024012146"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.2753/mis0742-1222290401", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1024060921"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "sg:pub.10.1057/ejis.2008.15", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1024849384", 
              "https://doi.org/10.1057/ejis.2008.15"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "sg:pub.10.1057/ejis.2008.14", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1026140168", 
              "https://doi.org/10.1057/ejis.2008.14"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "sg:pub.10.1057/palgrave.ejis.3000717", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1026580304", 
              "https://doi.org/10.1057/palgrave.ejis.3000717"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1037/h0046016", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1028931399"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "sg:pub.10.1057/ejis.2014.3", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1030054120", 
              "https://doi.org/10.1057/ejis.2014.3"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "sg:pub.10.1007/s11747-014-0403-8", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1030236095", 
              "https://doi.org/10.1007/s11747-014-0403-8"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "sg:pub.10.1007/s11747-014-0403-8", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1030236095", 
              "https://doi.org/10.1007/s11747-014-0403-8"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "sg:pub.10.1057/jit.2008.31", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1032139868", 
              "https://doi.org/10.1057/jit.2008.31"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1057/jit.2008.31", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1032139868"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1057/jit.2008.31", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1032139868"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "sg:pub.10.1057/palgrave.ejis.3000647", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1032694461", 
              "https://doi.org/10.1057/palgrave.ejis.3000647"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1037/h0061470", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1032944192"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "sg:pub.10.1057/ejis.2011.10", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1033697750", 
              "https://doi.org/10.1057/ejis.2011.10"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.2308/jis.2008.22.2.1", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1033806851"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1016/s0149-2063_03_00084-9", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1035691638"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1016/s0149-2063_03_00084-9", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1035691638"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "sg:pub.10.1057/jit.2008.30", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1036748209", 
              "https://doi.org/10.1057/jit.2008.30"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1057/jit.2008.30", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1036748209"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1057/jit.2008.30", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1036748209"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "sg:pub.10.1057/ejis.1996.26", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1038502670", 
              "https://doi.org/10.1057/ejis.1996.26"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1145/214427.214429", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1039003716"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1016/j.jsis.2012.09.001", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1040302982"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1145/201040.201049", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1040394145"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1108/17410391211265133", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1041917692"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1145/358141.358148", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1043074179"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1080/014492996120085a", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1043570457"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "sg:pub.10.1007/978-3-642-39715-8_15", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1044420107", 
              "https://doi.org/10.1007/978-3-642-39715-8_15"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1177/0162243905276501", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1044615984"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1177/0162243905276501", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1044615984"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "sg:pub.10.1057/palgrave.ejis.3000629", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1044809115", 
              "https://doi.org/10.1057/palgrave.ejis.3000629"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1016/s0378-7206(02)00043-5", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1047522425"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1016/s0378-7206(02)00043-5", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1047522425"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "sg:pub.10.1057/ejis.2016.1", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1049927878", 
              "https://doi.org/10.1057/ejis.2016.1"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1016/s0149-2063(03)00084-9", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1054617453"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1109/mis.2003.1249172", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1061405677"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1177/1094670504266138", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1063977856"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1177/1094670504266138", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1063977856"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1287/isre.1050.0042", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1064711185"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1287/isre.1070.0165", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1064711305"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1287/isre.13.1.50.96", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1064711655"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1287/isre.13.1.91.93", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1064711657"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1287/isre.13.3.296.76", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1064711670"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1287/isre.3.1.60", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1064711927"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1287/isre.8.4.342", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1064712038"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1287/orsc.1070.0288", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1064732368"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1518/001872006776412234", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1067596632"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1518/001872006776412234", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1067596632"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.22237/jmasm/1020255360", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1069344375"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.2307/2529310", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1069974986"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.2307/3151312", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1070213654"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.5465/amr.2010.45577876", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1072899546"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1080/07421222.2003.11045748", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1085537997"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1109/hicss.2005.244", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1093613531"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.4135/9781412985642", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1100471027"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.4135/9781412985642", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1100471027"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.17705/1jais.00164", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1100785559"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.17705/1jais.00296", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1100825596"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.17705/1jais.00323", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1100825623"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.2307/249384", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1102514878"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.2307/249687", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1102515027"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.2307/3250921", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1102515130"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.2307/30036540", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1102515221"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.2307/25148692", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1102515307"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.2307/20650307", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1102515388"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.2307/25750703", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1102515491"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.2307/25148783", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1102515606"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.2307/25148781", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1102515611"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.2307/41410404", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1107654965"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.2307/41703485", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1107655011"
            ], 
            "type": "CreativeWork"
          }
        ], 
        "datePublished": "2017-07", 
        "datePublishedReg": "2017-07-01", 
        "description": "In this paper, we focus on a critical aspect of work in organizations: using information in work tasks which is provided by information systems (IS) such as enterprise content management (ECM) systems. Our study based on the IS success model, 34 interviews, and an empirical study of 247 ECM system users at a financial service provider indicates that it is appropriate to differentiate between contextual and representational information quality as two information quality dimensions. Furthermore, we reveal that in addition to system quality, the two information quality dimensions are important in determining end-user satisfaction, which in turn influences the manifestation of workarounds. Our study also finds that employees using workarounds to avoid an ECM system implemented several years is negatively related to individual net benefits of the ECM system. Hence, we conclude that when investigating large-scale IS such as ECM systems, it is important to differentiate among information quality dimensions to more deeply understand end-user satisfaction and the resulting manifestation of workarounds. Moreover, this research guides organizations in implementing the most appropriate countermeasures based on the importance of either contextual or representational information quality.", 
        "genre": "research_article", 
        "id": "sg:pub.10.1057/s41303-016-0029-7", 
        "inLanguage": [
          "en"
        ], 
        "isAccessibleForFree": false, 
        "isPartOf": [
          {
            "id": "sg:journal.1048382", 
            "issn": [
              "0960-085X", 
              "1476-9344"
            ], 
            "name": "European Journal of Information Systems", 
            "type": "Periodical"
          }, 
          {
            "issueNumber": "4", 
            "type": "PublicationIssue"
          }, 
          {
            "type": "PublicationVolume", 
            "volumeNumber": "26"
          }
        ], 
        "name": "Information quality, user satisfaction, and the manifestation of workarounds: a qualitative and quantitative study of enterprise content management system users", 
        "pagination": "333-360", 
        "productId": [
          {
            "name": "readcube_id", 
            "type": "PropertyValue", 
            "value": [
              "5837dc96af9bb11738f7c118f6d4fe3dcd25362e89fec24bdb05d7e178359ad7"
            ]
          }, 
          {
            "name": "doi", 
            "type": "PropertyValue", 
            "value": [
              "10.1057/s41303-016-0029-7"
            ]
          }, 
          {
            "name": "dimensions_id", 
            "type": "PropertyValue", 
            "value": [
              "pub.1084149889"
            ]
          }
        ], 
        "sameAs": [
          "https://doi.org/10.1057/s41303-016-0029-7", 
          "https://app.dimensions.ai/details/publication/pub.1084149889"
        ], 
        "sdDataset": "articles", 
        "sdDatePublished": "2019-04-10T16:55", 
        "sdLicense": "https://scigraph.springernature.com/explorer/license/", 
        "sdPublisher": {
          "name": "Springer Nature - SN SciGraph project", 
          "type": "Organization"
        }, 
        "sdSource": "s3://com-uberresearch-data-dimensions-target-20181106-alternative/cleanup/v134/2549eaecd7973599484d7c17b260dba0a4ecb94b/merge/v9/a6c9fde33151104705d4d7ff012ea9563521a3ce/jats-lookup/v90/0000000001_0000000264/records_8669_00000599.jsonl", 
        "type": "ScholarlyArticle", 
        "url": "http://link.springer.com/10.1057/s41303-016-0029-7"
      }
    ]
     

    Download the RDF metadata as:  json-ld nt turtle xml License info

    HOW TO GET THIS DATA PROGRAMMATICALLY:

    JSON-LD is a popular format for linked data which is fully compatible with JSON.

    curl -H 'Accept: application/ld+json' 'https://scigraph.springernature.com/pub.10.1057/s41303-016-0029-7'

    N-Triples is a line-based linked data format ideal for batch operations.

    curl -H 'Accept: application/n-triples' 'https://scigraph.springernature.com/pub.10.1057/s41303-016-0029-7'

    Turtle is a human-readable linked data format.

    curl -H 'Accept: text/turtle' 'https://scigraph.springernature.com/pub.10.1057/s41303-016-0029-7'

    RDF/XML is a standard XML format for linked data.

    curl -H 'Accept: application/rdf+xml' 'https://scigraph.springernature.com/pub.10.1057/s41303-016-0029-7'


     

    This table displays all metadata directly associated to this object as RDF triples.

    367 TRIPLES      21 PREDICATES      117 URIs      19 LITERALS      7 BLANK NODES

    Subject Predicate Object
    1 sg:pub.10.1057/s41303-016-0029-7 schema:about anzsrc-for:08
    2 anzsrc-for:0806
    3 schema:author Nc521acae3d0644aba9d9aab55191c352
    4 schema:citation sg:pub.10.1007/978-3-642-39715-8_15
    5 sg:pub.10.1007/bf02722168
    6 sg:pub.10.1007/s10796-014-9500-y
    7 sg:pub.10.1007/s11747-014-0403-8
    8 sg:pub.10.1007/s12599-013-0291-3
    9 sg:pub.10.1057/ejis.1996.26
    10 sg:pub.10.1057/ejis.2008.14
    11 sg:pub.10.1057/ejis.2008.15
    12 sg:pub.10.1057/ejis.2010.39
    13 sg:pub.10.1057/ejis.2011.10
    14 sg:pub.10.1057/ejis.2011.41
    15 sg:pub.10.1057/ejis.2011.48
    16 sg:pub.10.1057/ejis.2014.3
    17 sg:pub.10.1057/ejis.2016.1
    18 sg:pub.10.1057/jit.2008.30
    19 sg:pub.10.1057/jit.2008.31
    20 sg:pub.10.1057/jit.2009.7
    21 sg:pub.10.1057/jit.2015.17
    22 sg:pub.10.1057/palgrave.ejis.3000629
    23 sg:pub.10.1057/palgrave.ejis.3000647
    24 sg:pub.10.1057/palgrave.ejis.3000648
    25 sg:pub.10.1057/palgrave.ejis.3000717
    26 https://doi.org/10.1002/(sici)1097-0266(199902)20:2<195::aid-smj13>3.0.co;2-7
    27 https://doi.org/10.1016/j.jsis.2012.09.001
    28 https://doi.org/10.1016/s0148-2963(02)00278-3
    29 https://doi.org/10.1016/s0149-2063(03)00084-9
    30 https://doi.org/10.1016/s0149-2063_03_00084-9
    31 https://doi.org/10.1016/s0378-7206(02)00043-5
    32 https://doi.org/10.1016/s0959-8022(99)00009-0
    33 https://doi.org/10.1037/0021-9010.88.5.879
    34 https://doi.org/10.1037/0022-3514.51.6.1173
    35 https://doi.org/10.1037/h0046016
    36 https://doi.org/10.1037/h0061470
    37 https://doi.org/10.1057/jit.2008.30
    38 https://doi.org/10.1057/jit.2008.31
    39 https://doi.org/10.1057/jit.2009.7
    40 https://doi.org/10.1057/jit.2015.17
    41 https://doi.org/10.1080/014492996120085a
    42 https://doi.org/10.1080/07421222.2003.11045748
    43 https://doi.org/10.1093/bjsw/bcn162
    44 https://doi.org/10.1097/hmr.0b013e3181d116c2
    45 https://doi.org/10.1108/09513540410522234
    46 https://doi.org/10.1108/14637151111182710
    47 https://doi.org/10.1108/17410391211265133
    48 https://doi.org/10.1109/hicss.2005.244
    49 https://doi.org/10.1109/mis.2003.1249172
    50 https://doi.org/10.1111/isj.12068
    51 https://doi.org/10.1111/j.1365-2575.2011.00386.x
    52 https://doi.org/10.1111/j.1468-005x.2007.00189.x
    53 https://doi.org/10.1145/1066149.1066152
    54 https://doi.org/10.1145/201040.201049
    55 https://doi.org/10.1145/214427.214429
    56 https://doi.org/10.1145/358141.358148
    57 https://doi.org/10.1177/0162243905276501
    58 https://doi.org/10.1177/016224399201700302
    59 https://doi.org/10.1177/1094670504266138
    60 https://doi.org/10.1177/135910457000100301
    61 https://doi.org/10.1197/jamia.m1471
    62 https://doi.org/10.1197/jamia.m2378
    63 https://doi.org/10.1287/isre.1050.0042
    64 https://doi.org/10.1287/isre.1070.0165
    65 https://doi.org/10.1287/isre.13.1.50.96
    66 https://doi.org/10.1287/isre.13.1.91.93
    67 https://doi.org/10.1287/isre.13.3.296.76
    68 https://doi.org/10.1287/isre.3.1.60
    69 https://doi.org/10.1287/isre.8.4.342
    70 https://doi.org/10.1287/orsc.1070.0288
    71 https://doi.org/10.1518/001872006776412234
    72 https://doi.org/10.17705/1jais.00164
    73 https://doi.org/10.17705/1jais.00296
    74 https://doi.org/10.17705/1jais.00323
    75 https://doi.org/10.22237/jmasm/1020255360
    76 https://doi.org/10.2307/20650307
    77 https://doi.org/10.2307/249384
    78 https://doi.org/10.2307/249687
    79 https://doi.org/10.2307/25148692
    80 https://doi.org/10.2307/25148781
    81 https://doi.org/10.2307/25148783
    82 https://doi.org/10.2307/2529310
    83 https://doi.org/10.2307/25750703
    84 https://doi.org/10.2307/30036540
    85 https://doi.org/10.2307/3151312
    86 https://doi.org/10.2307/3250921
    87 https://doi.org/10.2307/41410404
    88 https://doi.org/10.2307/41703485
    89 https://doi.org/10.2308/jis.2008.22.2.1
    90 https://doi.org/10.2345/0899-8205-46.4.268
    91 https://doi.org/10.2753/mis0742-1222290401
    92 https://doi.org/10.4135/9781412985642
    93 https://doi.org/10.5465/amr.2010.45577876
    94 schema:datePublished 2017-07
    95 schema:datePublishedReg 2017-07-01
    96 schema:description In this paper, we focus on a critical aspect of work in organizations: using information in work tasks which is provided by information systems (IS) such as enterprise content management (ECM) systems. Our study based on the IS success model, 34 interviews, and an empirical study of 247 ECM system users at a financial service provider indicates that it is appropriate to differentiate between contextual and representational information quality as two information quality dimensions. Furthermore, we reveal that in addition to system quality, the two information quality dimensions are important in determining end-user satisfaction, which in turn influences the manifestation of workarounds. Our study also finds that employees using workarounds to avoid an ECM system implemented several years is negatively related to individual net benefits of the ECM system. Hence, we conclude that when investigating large-scale IS such as ECM systems, it is important to differentiate among information quality dimensions to more deeply understand end-user satisfaction and the resulting manifestation of workarounds. Moreover, this research guides organizations in implementing the most appropriate countermeasures based on the importance of either contextual or representational information quality.
    97 schema:genre research_article
    98 schema:inLanguage en
    99 schema:isAccessibleForFree false
    100 schema:isPartOf Nb264286d577042a08576502e1b338901
    101 Nbbb2a0b4a7bd420ebad5b678bc57cac3
    102 sg:journal.1048382
    103 schema:name Information quality, user satisfaction, and the manifestation of workarounds: a qualitative and quantitative study of enterprise content management system users
    104 schema:pagination 333-360
    105 schema:productId N38a6a20e31d6483fa254b645a5905fbb
    106 N5b45e123bced4fd78feb10200fcb42ab
    107 N76d505bc1b514f73b1229e73a5d3ce84
    108 schema:sameAs https://app.dimensions.ai/details/publication/pub.1084149889
    109 https://doi.org/10.1057/s41303-016-0029-7
    110 schema:sdDatePublished 2019-04-10T16:55
    111 schema:sdLicense https://scigraph.springernature.com/explorer/license/
    112 schema:sdPublisher N2bb204142912499b9dc0a2cfc52009a3
    113 schema:url http://link.springer.com/10.1057/s41303-016-0029-7
    114 sgo:license sg:explorer/license/
    115 sgo:sdDataset articles
    116 rdf:type schema:ScholarlyArticle
    117 N2bb204142912499b9dc0a2cfc52009a3 schema:name Springer Nature - SN SciGraph project
    118 rdf:type schema:Organization
    119 N38a6a20e31d6483fa254b645a5905fbb schema:name dimensions_id
    120 schema:value pub.1084149889
    121 rdf:type schema:PropertyValue
    122 N5b45e123bced4fd78feb10200fcb42ab schema:name readcube_id
    123 schema:value 5837dc96af9bb11738f7c118f6d4fe3dcd25362e89fec24bdb05d7e178359ad7
    124 rdf:type schema:PropertyValue
    125 N76d505bc1b514f73b1229e73a5d3ce84 schema:name doi
    126 schema:value 10.1057/s41303-016-0029-7
    127 rdf:type schema:PropertyValue
    128 Na17bed95e91742368b528cc646bc68d3 rdf:first sg:person.013705157225.46
    129 rdf:rest Na965d2d78b6240ae9b1fa909047804f3
    130 Na965d2d78b6240ae9b1fa909047804f3 rdf:first sg:person.010240170533.76
    131 rdf:rest rdf:nil
    132 Nb264286d577042a08576502e1b338901 schema:issueNumber 4
    133 rdf:type schema:PublicationIssue
    134 Nbbb2a0b4a7bd420ebad5b678bc57cac3 schema:volumeNumber 26
    135 rdf:type schema:PublicationVolume
    136 Nc521acae3d0644aba9d9aab55191c352 rdf:first sg:person.014773365103.64
    137 rdf:rest Na17bed95e91742368b528cc646bc68d3
    138 anzsrc-for:08 schema:inDefinedTermSet anzsrc-for:
    139 schema:name Information and Computing Sciences
    140 rdf:type schema:DefinedTerm
    141 anzsrc-for:0806 schema:inDefinedTermSet anzsrc-for:
    142 schema:name Information Systems
    143 rdf:type schema:DefinedTerm
    144 sg:journal.1048382 schema:issn 0960-085X
    145 1476-9344
    146 schema:name European Journal of Information Systems
    147 rdf:type schema:Periodical
    148 sg:person.010240170533.76 schema:affiliation https://www.grid.ac/institutes/grid.7359.8
    149 schema:familyName Weitzel
    150 schema:givenName Tim
    151 schema:sameAs https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.010240170533.76
    152 rdf:type schema:Person
    153 sg:person.013705157225.46 schema:affiliation https://www.grid.ac/institutes/grid.7359.8
    154 schema:familyName Maier
    155 schema:givenName Christian
    156 schema:sameAs https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.013705157225.46
    157 rdf:type schema:Person
    158 sg:person.014773365103.64 schema:affiliation https://www.grid.ac/institutes/grid.7359.8
    159 schema:familyName Laumer
    160 schema:givenName Sven
    161 schema:sameAs https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.014773365103.64
    162 rdf:type schema:Person
    163 sg:pub.10.1007/978-3-642-39715-8_15 schema:sameAs https://app.dimensions.ai/details/publication/pub.1044420107
    164 https://doi.org/10.1007/978-3-642-39715-8_15
    165 rdf:type schema:CreativeWork
    166 sg:pub.10.1007/bf02722168 schema:sameAs https://app.dimensions.ai/details/publication/pub.1022924720
    167 https://doi.org/10.1007/bf02722168
    168 rdf:type schema:CreativeWork
    169 sg:pub.10.1007/s10796-014-9500-y schema:sameAs https://app.dimensions.ai/details/publication/pub.1018421794
    170 https://doi.org/10.1007/s10796-014-9500-y
    171 rdf:type schema:CreativeWork
    172 sg:pub.10.1007/s11747-014-0403-8 schema:sameAs https://app.dimensions.ai/details/publication/pub.1030236095
    173 https://doi.org/10.1007/s11747-014-0403-8
    174 rdf:type schema:CreativeWork
    175 sg:pub.10.1007/s12599-013-0291-3 schema:sameAs https://app.dimensions.ai/details/publication/pub.1013904152
    176 https://doi.org/10.1007/s12599-013-0291-3
    177 rdf:type schema:CreativeWork
    178 sg:pub.10.1057/ejis.1996.26 schema:sameAs https://app.dimensions.ai/details/publication/pub.1038502670
    179 https://doi.org/10.1057/ejis.1996.26
    180 rdf:type schema:CreativeWork
    181 sg:pub.10.1057/ejis.2008.14 schema:sameAs https://app.dimensions.ai/details/publication/pub.1026140168
    182 https://doi.org/10.1057/ejis.2008.14
    183 rdf:type schema:CreativeWork
    184 sg:pub.10.1057/ejis.2008.15 schema:sameAs https://app.dimensions.ai/details/publication/pub.1024849384
    185 https://doi.org/10.1057/ejis.2008.15
    186 rdf:type schema:CreativeWork
    187 sg:pub.10.1057/ejis.2010.39 schema:sameAs https://app.dimensions.ai/details/publication/pub.1001549706
    188 https://doi.org/10.1057/ejis.2010.39
    189 rdf:type schema:CreativeWork
    190 sg:pub.10.1057/ejis.2011.10 schema:sameAs https://app.dimensions.ai/details/publication/pub.1033697750
    191 https://doi.org/10.1057/ejis.2011.10
    192 rdf:type schema:CreativeWork
    193 sg:pub.10.1057/ejis.2011.41 schema:sameAs https://app.dimensions.ai/details/publication/pub.1009649409
    194 https://doi.org/10.1057/ejis.2011.41
    195 rdf:type schema:CreativeWork
    196 sg:pub.10.1057/ejis.2011.48 schema:sameAs https://app.dimensions.ai/details/publication/pub.1001620094
    197 https://doi.org/10.1057/ejis.2011.48
    198 rdf:type schema:CreativeWork
    199 sg:pub.10.1057/ejis.2014.3 schema:sameAs https://app.dimensions.ai/details/publication/pub.1030054120
    200 https://doi.org/10.1057/ejis.2014.3
    201 rdf:type schema:CreativeWork
    202 sg:pub.10.1057/ejis.2016.1 schema:sameAs https://app.dimensions.ai/details/publication/pub.1049927878
    203 https://doi.org/10.1057/ejis.2016.1
    204 rdf:type schema:CreativeWork
    205 sg:pub.10.1057/jit.2008.30 schema:sameAs https://app.dimensions.ai/details/publication/pub.1036748209
    206 https://doi.org/10.1057/jit.2008.30
    207 rdf:type schema:CreativeWork
    208 sg:pub.10.1057/jit.2008.31 schema:sameAs https://app.dimensions.ai/details/publication/pub.1032139868
    209 https://doi.org/10.1057/jit.2008.31
    210 rdf:type schema:CreativeWork
    211 sg:pub.10.1057/jit.2009.7 schema:sameAs https://app.dimensions.ai/details/publication/pub.1011649994
    212 https://doi.org/10.1057/jit.2009.7
    213 rdf:type schema:CreativeWork
    214 sg:pub.10.1057/jit.2015.17 schema:sameAs https://app.dimensions.ai/details/publication/pub.1018131584
    215 https://doi.org/10.1057/jit.2015.17
    216 rdf:type schema:CreativeWork
    217 sg:pub.10.1057/palgrave.ejis.3000629 schema:sameAs https://app.dimensions.ai/details/publication/pub.1044809115
    218 https://doi.org/10.1057/palgrave.ejis.3000629
    219 rdf:type schema:CreativeWork
    220 sg:pub.10.1057/palgrave.ejis.3000647 schema:sameAs https://app.dimensions.ai/details/publication/pub.1032694461
    221 https://doi.org/10.1057/palgrave.ejis.3000647
    222 rdf:type schema:CreativeWork
    223 sg:pub.10.1057/palgrave.ejis.3000648 schema:sameAs https://app.dimensions.ai/details/publication/pub.1013466016
    224 https://doi.org/10.1057/palgrave.ejis.3000648
    225 rdf:type schema:CreativeWork
    226 sg:pub.10.1057/palgrave.ejis.3000717 schema:sameAs https://app.dimensions.ai/details/publication/pub.1026580304
    227 https://doi.org/10.1057/palgrave.ejis.3000717
    228 rdf:type schema:CreativeWork
    229 https://doi.org/10.1002/(sici)1097-0266(199902)20:2<195::aid-smj13>3.0.co;2-7 schema:sameAs https://app.dimensions.ai/details/publication/pub.1003520099
    230 rdf:type schema:CreativeWork
    231 https://doi.org/10.1016/j.jsis.2012.09.001 schema:sameAs https://app.dimensions.ai/details/publication/pub.1040302982
    232 rdf:type schema:CreativeWork
    233 https://doi.org/10.1016/s0148-2963(02)00278-3 schema:sameAs https://app.dimensions.ai/details/publication/pub.1022473587
    234 rdf:type schema:CreativeWork
    235 https://doi.org/10.1016/s0149-2063(03)00084-9 schema:sameAs https://app.dimensions.ai/details/publication/pub.1054617453
    236 rdf:type schema:CreativeWork
    237 https://doi.org/10.1016/s0149-2063_03_00084-9 schema:sameAs https://app.dimensions.ai/details/publication/pub.1035691638
    238 rdf:type schema:CreativeWork
    239 https://doi.org/10.1016/s0378-7206(02)00043-5 schema:sameAs https://app.dimensions.ai/details/publication/pub.1047522425
    240 rdf:type schema:CreativeWork
    241 https://doi.org/10.1016/s0959-8022(99)00009-0 schema:sameAs https://app.dimensions.ai/details/publication/pub.1021699206
    242 rdf:type schema:CreativeWork
    243 https://doi.org/10.1037/0021-9010.88.5.879 schema:sameAs https://app.dimensions.ai/details/publication/pub.1003271831
    244 rdf:type schema:CreativeWork
    245 https://doi.org/10.1037/0022-3514.51.6.1173 schema:sameAs https://app.dimensions.ai/details/publication/pub.1024012146
    246 rdf:type schema:CreativeWork
    247 https://doi.org/10.1037/h0046016 schema:sameAs https://app.dimensions.ai/details/publication/pub.1028931399
    248 rdf:type schema:CreativeWork
    249 https://doi.org/10.1037/h0061470 schema:sameAs https://app.dimensions.ai/details/publication/pub.1032944192
    250 rdf:type schema:CreativeWork
    251 https://doi.org/10.1057/jit.2008.30 schema:sameAs https://app.dimensions.ai/details/publication/pub.1036748209
    252 rdf:type schema:CreativeWork
    253 https://doi.org/10.1057/jit.2008.31 schema:sameAs https://app.dimensions.ai/details/publication/pub.1032139868
    254 rdf:type schema:CreativeWork
    255 https://doi.org/10.1057/jit.2009.7 schema:sameAs https://app.dimensions.ai/details/publication/pub.1011649994
    256 rdf:type schema:CreativeWork
    257 https://doi.org/10.1057/jit.2015.17 schema:sameAs https://app.dimensions.ai/details/publication/pub.1018131584
    258 rdf:type schema:CreativeWork
    259 https://doi.org/10.1080/014492996120085a schema:sameAs https://app.dimensions.ai/details/publication/pub.1043570457
    260 rdf:type schema:CreativeWork
    261 https://doi.org/10.1080/07421222.2003.11045748 schema:sameAs https://app.dimensions.ai/details/publication/pub.1085537997
    262 rdf:type schema:CreativeWork
    263 https://doi.org/10.1093/bjsw/bcn162 schema:sameAs https://app.dimensions.ai/details/publication/pub.1002018100
    264 rdf:type schema:CreativeWork
    265 https://doi.org/10.1097/hmr.0b013e3181d116c2 schema:sameAs https://app.dimensions.ai/details/publication/pub.1015729688
    266 rdf:type schema:CreativeWork
    267 https://doi.org/10.1108/09513540410522234 schema:sameAs https://app.dimensions.ai/details/publication/pub.1005804470
    268 rdf:type schema:CreativeWork
    269 https://doi.org/10.1108/14637151111182710 schema:sameAs https://app.dimensions.ai/details/publication/pub.1021017233
    270 rdf:type schema:CreativeWork
    271 https://doi.org/10.1108/17410391211265133 schema:sameAs https://app.dimensions.ai/details/publication/pub.1041917692
    272 rdf:type schema:CreativeWork
    273 https://doi.org/10.1109/hicss.2005.244 schema:sameAs https://app.dimensions.ai/details/publication/pub.1093613531
    274 rdf:type schema:CreativeWork
    275 https://doi.org/10.1109/mis.2003.1249172 schema:sameAs https://app.dimensions.ai/details/publication/pub.1061405677
    276 rdf:type schema:CreativeWork
    277 https://doi.org/10.1111/isj.12068 schema:sameAs https://app.dimensions.ai/details/publication/pub.1001471034
    278 rdf:type schema:CreativeWork
    279 https://doi.org/10.1111/j.1365-2575.2011.00386.x schema:sameAs https://app.dimensions.ai/details/publication/pub.1020740447
    280 rdf:type schema:CreativeWork
    281 https://doi.org/10.1111/j.1468-005x.2007.00189.x schema:sameAs https://app.dimensions.ai/details/publication/pub.1023891852
    282 rdf:type schema:CreativeWork
    283 https://doi.org/10.1145/1066149.1066152 schema:sameAs https://app.dimensions.ai/details/publication/pub.1013009182
    284 rdf:type schema:CreativeWork
    285 https://doi.org/10.1145/201040.201049 schema:sameAs https://app.dimensions.ai/details/publication/pub.1040394145
    286 rdf:type schema:CreativeWork
    287 https://doi.org/10.1145/214427.214429 schema:sameAs https://app.dimensions.ai/details/publication/pub.1039003716
    288 rdf:type schema:CreativeWork
    289 https://doi.org/10.1145/358141.358148 schema:sameAs https://app.dimensions.ai/details/publication/pub.1043074179
    290 rdf:type schema:CreativeWork
    291 https://doi.org/10.1177/0162243905276501 schema:sameAs https://app.dimensions.ai/details/publication/pub.1044615984
    292 rdf:type schema:CreativeWork
    293 https://doi.org/10.1177/016224399201700302 schema:sameAs https://app.dimensions.ai/details/publication/pub.1003781945
    294 rdf:type schema:CreativeWork
    295 https://doi.org/10.1177/1094670504266138 schema:sameAs https://app.dimensions.ai/details/publication/pub.1063977856
    296 rdf:type schema:CreativeWork
    297 https://doi.org/10.1177/135910457000100301 schema:sameAs https://app.dimensions.ai/details/publication/pub.1015080893
    298 rdf:type schema:CreativeWork
    299 https://doi.org/10.1197/jamia.m1471 schema:sameAs https://app.dimensions.ai/details/publication/pub.1009394845
    300 rdf:type schema:CreativeWork
    301 https://doi.org/10.1197/jamia.m2378 schema:sameAs https://app.dimensions.ai/details/publication/pub.1000629928
    302 rdf:type schema:CreativeWork
    303 https://doi.org/10.1287/isre.1050.0042 schema:sameAs https://app.dimensions.ai/details/publication/pub.1064711185
    304 rdf:type schema:CreativeWork
    305 https://doi.org/10.1287/isre.1070.0165 schema:sameAs https://app.dimensions.ai/details/publication/pub.1064711305
    306 rdf:type schema:CreativeWork
    307 https://doi.org/10.1287/isre.13.1.50.96 schema:sameAs https://app.dimensions.ai/details/publication/pub.1064711655
    308 rdf:type schema:CreativeWork
    309 https://doi.org/10.1287/isre.13.1.91.93 schema:sameAs https://app.dimensions.ai/details/publication/pub.1064711657
    310 rdf:type schema:CreativeWork
    311 https://doi.org/10.1287/isre.13.3.296.76 schema:sameAs https://app.dimensions.ai/details/publication/pub.1064711670
    312 rdf:type schema:CreativeWork
    313 https://doi.org/10.1287/isre.3.1.60 schema:sameAs https://app.dimensions.ai/details/publication/pub.1064711927
    314 rdf:type schema:CreativeWork
    315 https://doi.org/10.1287/isre.8.4.342 schema:sameAs https://app.dimensions.ai/details/publication/pub.1064712038
    316 rdf:type schema:CreativeWork
    317 https://doi.org/10.1287/orsc.1070.0288 schema:sameAs https://app.dimensions.ai/details/publication/pub.1064732368
    318 rdf:type schema:CreativeWork
    319 https://doi.org/10.1518/001872006776412234 schema:sameAs https://app.dimensions.ai/details/publication/pub.1067596632
    320 rdf:type schema:CreativeWork
    321 https://doi.org/10.17705/1jais.00164 schema:sameAs https://app.dimensions.ai/details/publication/pub.1100785559
    322 rdf:type schema:CreativeWork
    323 https://doi.org/10.17705/1jais.00296 schema:sameAs https://app.dimensions.ai/details/publication/pub.1100825596
    324 rdf:type schema:CreativeWork
    325 https://doi.org/10.17705/1jais.00323 schema:sameAs https://app.dimensions.ai/details/publication/pub.1100825623
    326 rdf:type schema:CreativeWork
    327 https://doi.org/10.22237/jmasm/1020255360 schema:sameAs https://app.dimensions.ai/details/publication/pub.1069344375
    328 rdf:type schema:CreativeWork
    329 https://doi.org/10.2307/20650307 schema:sameAs https://app.dimensions.ai/details/publication/pub.1102515388
    330 rdf:type schema:CreativeWork
    331 https://doi.org/10.2307/249384 schema:sameAs https://app.dimensions.ai/details/publication/pub.1102514878
    332 rdf:type schema:CreativeWork
    333 https://doi.org/10.2307/249687 schema:sameAs https://app.dimensions.ai/details/publication/pub.1102515027
    334 rdf:type schema:CreativeWork
    335 https://doi.org/10.2307/25148692 schema:sameAs https://app.dimensions.ai/details/publication/pub.1102515307
    336 rdf:type schema:CreativeWork
    337 https://doi.org/10.2307/25148781 schema:sameAs https://app.dimensions.ai/details/publication/pub.1102515611
    338 rdf:type schema:CreativeWork
    339 https://doi.org/10.2307/25148783 schema:sameAs https://app.dimensions.ai/details/publication/pub.1102515606
    340 rdf:type schema:CreativeWork
    341 https://doi.org/10.2307/2529310 schema:sameAs https://app.dimensions.ai/details/publication/pub.1069974986
    342 rdf:type schema:CreativeWork
    343 https://doi.org/10.2307/25750703 schema:sameAs https://app.dimensions.ai/details/publication/pub.1102515491
    344 rdf:type schema:CreativeWork
    345 https://doi.org/10.2307/30036540 schema:sameAs https://app.dimensions.ai/details/publication/pub.1102515221
    346 rdf:type schema:CreativeWork
    347 https://doi.org/10.2307/3151312 schema:sameAs https://app.dimensions.ai/details/publication/pub.1070213654
    348 rdf:type schema:CreativeWork
    349 https://doi.org/10.2307/3250921 schema:sameAs https://app.dimensions.ai/details/publication/pub.1102515130
    350 rdf:type schema:CreativeWork
    351 https://doi.org/10.2307/41410404 schema:sameAs https://app.dimensions.ai/details/publication/pub.1107654965
    352 rdf:type schema:CreativeWork
    353 https://doi.org/10.2307/41703485 schema:sameAs https://app.dimensions.ai/details/publication/pub.1107655011
    354 rdf:type schema:CreativeWork
    355 https://doi.org/10.2308/jis.2008.22.2.1 schema:sameAs https://app.dimensions.ai/details/publication/pub.1033806851
    356 rdf:type schema:CreativeWork
    357 https://doi.org/10.2345/0899-8205-46.4.268 schema:sameAs https://app.dimensions.ai/details/publication/pub.1022158204
    358 rdf:type schema:CreativeWork
    359 https://doi.org/10.2753/mis0742-1222290401 schema:sameAs https://app.dimensions.ai/details/publication/pub.1024060921
    360 rdf:type schema:CreativeWork
    361 https://doi.org/10.4135/9781412985642 schema:sameAs https://app.dimensions.ai/details/publication/pub.1100471027
    362 rdf:type schema:CreativeWork
    363 https://doi.org/10.5465/amr.2010.45577876 schema:sameAs https://app.dimensions.ai/details/publication/pub.1072899546
    364 rdf:type schema:CreativeWork
    365 https://www.grid.ac/institutes/grid.7359.8 schema:alternateName University of Bamberg
    366 schema:name Department for Information Systems and Services, Otto-Friedrich University of Bamberg, An der Weberei 5, 96049, Bamberg, Germany
    367 rdf:type schema:Organization
     




    Preview window. Press ESC to close (or click here)


    ...