Same sushi, different impressions: a cross-cultural analysis of Yelp reviews View Full Text


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Article Info

DATE

2018-12-18

AUTHORS

Makoto Nakayama, Yun Wan

ABSTRACT

Online reviews are essential digital assets for any service business in the hospitality industry. This study analyzes 76,704 Western (North American and European) and 56,159 Japanese Yelp reviews of Japanese restaurants. We find that Western consumers are more likely to give higher or lower star ratings than are Japanese consumers, while Japanese consumers are more likely to vote on the helpfulness of others’ reviews than are Westerners. Further analyses of the review texts show that Western and Japanese consumers express their sentiments over different dimensions of restaurant experience (food quality, service quality, the physical environment, and price fairness) for the same categories of Japanese dish. Westerners express more sentiments on service quality overall; Japanese customers express more negative sentiments on inferior physical environments and more positive sentiments on price fairness. These findings indicate that culture influences the consumer experience expressed in online reviews. Our study thus offers insights into online travel portals and restaurant practitioners to help them use online reviews wisely and appropriately accommodate customers with varied cultural backgrounds. More... »

PAGES

1-27

Identifiers

URI

http://scigraph.springernature.com/pub.10.1007/s40558-018-0136-5

DOI

http://dx.doi.org/10.1007/s40558-018-0136-5

DIMENSIONS

https://app.dimensions.ai/details/publication/pub.1110752527


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Download the RDF metadata as:  json-ld nt turtle xml License info

HOW TO GET THIS DATA PROGRAMMATICALLY:

JSON-LD is a popular format for linked data which is fully compatible with JSON.

curl -H 'Accept: application/ld+json' 'https://scigraph.springernature.com/pub.10.1007/s40558-018-0136-5'

N-Triples is a line-based linked data format ideal for batch operations.

curl -H 'Accept: application/n-triples' 'https://scigraph.springernature.com/pub.10.1007/s40558-018-0136-5'

Turtle is a human-readable linked data format.

curl -H 'Accept: text/turtle' 'https://scigraph.springernature.com/pub.10.1007/s40558-018-0136-5'

RDF/XML is a standard XML format for linked data.

curl -H 'Accept: application/rdf+xml' 'https://scigraph.springernature.com/pub.10.1007/s40558-018-0136-5'


 

This table displays all metadata directly associated to this object as RDF triples.

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