Prioritization of Interconnected Processes View Full Text


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Article Info

DATE

2017-08-29

AUTHORS

Martin Lehnert, Maximilian Röglinger, Johannes Seyfried

ABSTRACT

Deciding which business processes to improve is a challenge for all organizations. The literature on business process management (BPM) offers several approaches that support process prioritization. As many approaches share the individual process as unit of analysis, they determine the processes’ need for improvement mostly based on performance indicators, but neglect how processes are interconnected. So far, the interconnections of processes are only captured for descriptive purposes in process model repositories or business process architectures (BPAs). Prioritizing processes without catering for their interconnectedness, however, biases prioritization decisions and causes a misallocation of corporate funds. What is missing are process prioritization approaches that consider the processes’ individual need for improvement and their interconnectedness. To address this research problem, the authors propose the ProcessPageRank (PPR) as their main contribution. The PPR prioritizes processes of a given BPA by ranking them according to their network-adjusted need for improvement. The PPR builds on knowledge from process performance management, BPAs, and network analysis – particularly the Google PageRank. As for evaluation, the authors validated the PPR’s design specification against empirically validated and theory-backed design propositions. They also instantiated the PPR’s design specification as a software prototype and applied the prototype to a real-world BPA. More... »

PAGES

95-114

References to SciGraph publications

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  • 2014-04-10. Process Performance Measurement in HANDBOOK ON BUSINESS PROCESS MANAGEMENT 2
  • 2014-04-11. The Six Core Elements of Business Process Management in HANDBOOK ON BUSINESS PROCESS MANAGEMENT 1
  • 2013. Fundamentals of Business Process Management in NONE
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  • 2014-04-10. Prioritizing Process Improvement: An Example from the Australian Financial Services Sector in HANDBOOK ON BUSINESS PROCESS MANAGEMENT 2
  • 2014-05-28. Bringing value-based business process management to the operational process level in INFORMATION SYSTEMS AND E-BUSINESS MANAGEMENT
  • 2014. Prioritizing Business Processes Improvement Initiatives: The Seco Tools Case in ADVANCED INFORMATION SYSTEMS ENGINEERING
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  • 2013-05-14. Who will lead and who will follow: Identifying Influential Users in Online Social Networks in BUSINESS & INFORMATION SYSTEMS ENGINEERING
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    http://scigraph.springernature.com/pub.10.1007/s12599-017-0490-4

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    http://dx.doi.org/10.1007/s12599-017-0490-4

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    https://app.dimensions.ai/details/publication/pub.1091388542


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