Visual ppinot: A Graphical Notation for Process Performance Indicators View Full Text


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Article Info

DATE

2017-06-20

AUTHORS

Adela del-Río-Ortega, Manuel Resinas, Amador Durán, Beatriz Bernárdez, Antonio Ruiz-Cortés, Miguel Toro

ABSTRACT

Process performance indicators (PPIs) allow the quantitative evaluation of business processes, providing essential information for decision making. It is common practice today that business processes and PPIs are usually modelled separately using graphical notations for the former and natural language for the latter. This approach makes PPI definitions simple to read and write, but it hinders maintenance consistency between business processes and PPIs. It also requires their manual translation into lower-level implementation languages for their operationalisation, which is a time-consuming, error-prone task because of the ambiguities inherent to natural language definitions. In this article, Visual ppinot, a graphical notation for defining PPIs together with business process models, is presented. Its underlying formal metamodel allows the automated processing of PPIs. Furthermore, it improves current state-of-the-art proposals in terms of expressiveness and in terms of providing an explicit visualisation of the link between PPIs and business processes, which avoids inconsistencies and promotes their co-evolution. The reference implementation, developed as a complete tool suite, has allowed its validation in a multiple-case study, in which five dimensions of Visual ppinot were studied: expressiveness, precision, automation, understandability, and traceability. More... »

PAGES

137-161

References to SciGraph publications

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  • 2016-09-04. Identifying Variability in Process Performance Indicators in BUSINESS PROCESS MANAGEMENT FORUM
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  • 2008. Towards Measuring Key Performance Indicators of Semantic Business Processes in BUSINESS INFORMATION SYSTEMS
  • 2013. Fundamentals of Business Process Management in NONE
  • 2013-12-19. Example-driven meta-model development in SOFTWARE AND SYSTEMS MODELING
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  • 2009. MMC-BPM: A Domain-Specific Language for Business Processes Analysis in BUSINESS INFORMATION SYSTEMS
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  • 2008-09-14. Building a Process Performance Model for Business Activity Monitoring in INFORMATION SYSTEMS DEVELOPMENT
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  • 2016-05-21. Narrowing the Business-IT Gap in Process Performance Measurement in ADVANCED INFORMATION SYSTEMS ENGINEERING
  • 2007-01-01. BPMN: How Much Does It Cost? An Incremental Approach in BUSINESS PROCESS MANAGEMENT
  • 2009. Computing the Cost of Business Processes in INFORMATION SYSTEMS: MODELING, DEVELOPMENT, AND INTEGRATION
  • 2005-07. Studying Software Engineers: Data Collection Techniques for Software Field Studies in EMPIRICAL SOFTWARE ENGINEERING
  • 2015-05-27. Modelling Service Level Agreements for Business Process Outsourcing Services in ADVANCED INFORMATION SYSTEMS ENGINEERING
  • 2010-09-22. Graphical versus textual software measurement modelling: an empirical study in SOFTWARE QUALITY JOURNAL
  • 2013. PPINOT Tool Suite: A Performance Management Solution for Process-Oriented Organisations in SERVICE-ORIENTED COMPUTING
  • Identifiers

    URI

    http://scigraph.springernature.com/pub.10.1007/s12599-017-0483-3

    DOI

    http://dx.doi.org/10.1007/s12599-017-0483-3

    DIMENSIONS

    https://app.dimensions.ai/details/publication/pub.1086114524


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