A Critical Evaluation and Framework of Business Process Improvement Methods View Full Text


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Article Info

DATE

2016-02

AUTHORS

Rob J. B. Vanwersch, Khurram Shahzad, Irene Vanderfeesten, Kris Vanhaecht, Paul Grefen, Liliane Pintelon, Jan Mendling, Godefridus G. van Merode, Hajo A. Reijers

ABSTRACT

The redesign of business processes has a huge potential in terms of reducing costs and throughput times, as well as improving customer satisfaction. Despite rapid developments in the business process management discipline during the last decade, a comprehensive overview of the options to methodologically support a team to move from as-is process insights to to-be process alternatives is lacking. As such, no safeguard exists that a systematic exploration of the full range of redesign possibilities takes place by practitioners. Consequently, many attractive redesign possibilities remain unidentified and the improvement potential of redesign initiatives is not fulfilled. This systematic literature review establishes a comprehensive methodological framework, which serves as a catalog for process improvement use cases. The framework contains an overview of all the method options regarding the generation of process improvement ideas. This is established by identifying six key methodological decision areas, e.g. the human actors who can be invited to generate these ideas or the information that can be collected prior to this act. This framework enables practitioners to compose a well-considered method to generate process improvement ideas themselves. Based on a critical evaluation of the framework, the authors also offer recommendations that support academic researchers in grounding and improving methods for generating process improvement ideas. Next to the framework and its critical evaluation, this review investigates the research procedures of the studies that were used to create the framework. Related to this investigation, academic researchers can find additional guidance regarding procedures for building and evaluating new methods. More... »

PAGES

43-53

References to SciGraph publications

  • 2008. Application of Process Mining in Healthcare – A Case Study in a Dutch Hospital in BIOMEDICAL ENGINEERING SYSTEMS AND TECHNOLOGIES
  • 2000-10. An Intelligent Tool for Process Redesign: Manufacturing Supply-Chain Applications in INTERNATIONAL JOURNAL OF FLEXIBLE MANUFACTURING SYSTEMS
  • 2010. BPR Best Practices for the Healthcare Domain in BUSINESS PROCESS MANAGEMENT WORKSHOPS
  • 2013. Process Mining in Healthcare: Data Challenges When Answering Frequently Posed Questions in PROCESS SUPPORT AND KNOWLEDGE REPRESENTATION IN HEALTH CARE
  • 2004. Business Process Management Demystified: A Tutorial on Models, Systems and Standards for Workflow Management in LECTURES ON CONCURRENCY AND PETRI NETS
  • 2002. An Engineering Approach to Develop Business Networks in TOWARDS THE E-SOCIETY
  • 2013-01. Using grounded theory as a method for rigorously reviewing literature in EUROPEAN JOURNAL OF INFORMATION SYSTEMS
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    URI

    http://scigraph.springernature.com/pub.10.1007/s12599-015-0417-x

    DOI

    http://dx.doi.org/10.1007/s12599-015-0417-x

    DIMENSIONS

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