Measuring Quality of Care in Community Mental Health: Validation of Concordant Clinician and Client Quality-of-Care Scales View Full Text


Ontology type: schema:ScholarlyArticle     


Article Info

DATE

2019-01

AUTHORS

Lauren Luther, Sadaaki Fukui, Jennifer M. Garabrant, Angela L. Rollins, Gary Morse, Nancy Henry, Dawn Shimp, Timothy Gearhart, Michelle P. Salyers

ABSTRACT

Measuring quality of care can transform care, but few tools exist to measure quality from the client's perspective. The aim of this study was to create concordant clinician and client self-report quality-of-care scales in a sample of community mental health clinicians (n = 189) and clients (n = 469). The client scale had three distinct factors (Person-Centered Care, Negative Staff Interactions, and Inattentive Care), while the clinician scale had two: Person-Centered Care and Discordant Care. Both versions demonstrated adequate internal consistency and validity with measures related to satisfaction and the therapeutic relationship. These measures are promising, brief quality assessment tools. More... »

PAGES

64-79

References to SciGraph publications

  • 2015-05. Measuring the Quality of Mental Health Care: Consensus Perspectives from Selected Industrialized Countries in ADMINISTRATION AND POLICY IN MENTAL HEALTH AND MENTAL HEALTH SERVICES RESEARCH
  • 2015-01. Burnout and Self-Reported Quality of Care in Community Mental Health in ADMINISTRATION AND POLICY IN MENTAL HEALTH AND MENTAL HEALTH SERVICES RESEARCH
  • 2011-04. Assessing the Utility of Consumer Surveys for Improving the Quality of Behavioral Health Care Services in THE JOURNAL OF BEHAVIORAL HEALTH SERVICES & RESEARCH
  • 2005-03. Managed care, physician job satisfaction, and the quality of primary care in JOURNAL OF GENERAL INTERNAL MEDICINE
  • Identifiers

    URI

    http://scigraph.springernature.com/pub.10.1007/s11414-018-9601-3

    DOI

    http://dx.doi.org/10.1007/s11414-018-9601-3

    DIMENSIONS

    https://app.dimensions.ai/details/publication/pub.1103230394

    PUBMED

    https://www.ncbi.nlm.nih.gov/pubmed/29651600


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