Validation of a patient satisfaction questionnaire for services provided in Spanish community pharmacies View Full Text


Ontology type: schema:ScholarlyArticle     


Article Info

DATE

2011-12-01

AUTHORS

Susy Y. Olave Quispe, Maria Luz Traverso, Valeria Palchik, Encarnación García Bermúdez, Carmen La Casa García, Ma Concepción Pérez Guerrero, Ma José Martín Calero

ABSTRACT

Background The concept of Pharmaceutical Care (PC) is being gradually developed, and it’s impact in health care should be measured using a quality tool. Objective The aim of this study was to describe and assess the psychometric properties of a patient satisfaction questionnaire (PSQ) for PC services in community pharmacies in Seville, Spain. It was based on a previous questionnaire in Spanish. Methods The face and content validity were assessed using the items of a validated questionnaire developed by Traverso et al. and adapted to the Seville pharmacy patient population. The PSQ was designed for use in the community pharmacy setting by a panel of seven pharmacists with expertise in both PC and questionnaire design. The result, was a ‘draft PSQ’ which comprised of 27 multidimensional items, with responses recorded on a five-point ‘Likert-type scale’. The validity and reliability of the ‘final PSQ’ was carried out using a cross-sectional and analytical study. Eighteen community pharmacies agreed to participate in the study. The draft PSQ was a self completion questionnaire distributed to patients by pharmacists following selection criteria. The survey response rate was assessed. The validity was determined by establishing the distribution of the PSQ’s items and dimensions of the PSQ through factor analysis, and the reliability was evaluated with Cronbach’s alpha coefficient (α). Results Two-hundred and twenty-three patients took part in the study.The factor analysis with varimax rotation established a ‘final PSQ’ with 24 items over two dimensions: Medication Therapy Management (MTM) and General satisfaction with the pharmacy/staff and services (GSP/SS) which extracted 63.5% of the variance. The internal consistency by α was 0.964 for the PSQ and 0.959 and 0.916 for the two dimensions, respectively. The median (mode) score for GSP/SS was 5.0 (5.0) and 4.0 (5.0) for MTM. The Wilcoxon-test indicated that the difference between these scores was statistically significant (P < 0.001). Conclusion Our results suggest that the PSQ is a two dimensional instrument with psychometric properties able to assess patient satisfaction in community pharmacies. However, its validity and reliability need to be further confirmed in different PC settings and its sensitivity to measure changes in satisfaction over time also needs to be established. More... »

PAGES

949-957

References to SciGraph publications

Identifiers

URI

http://scigraph.springernature.com/pub.10.1007/s11096-011-9566-2

DOI

http://dx.doi.org/10.1007/s11096-011-9566-2

DIMENSIONS

https://app.dimensions.ai/details/publication/pub.1036630576

PUBMED

https://www.ncbi.nlm.nih.gov/pubmed/22130784


Indexing Status Check whether this publication has been indexed by Scopus and Web Of Science using the SN Indexing Status Tool
Incoming Citations Browse incoming citations for this publication using opencitations.net

JSON-LD is the canonical representation for SciGraph data.

TIP: You can open this SciGraph record using an external JSON-LD service: JSON-LD Playground Google SDTT

[
  {
    "@context": "https://springernature.github.io/scigraph/jsonld/sgcontext.json", 
    "about": [
      {
        "id": "http://purl.org/au-research/vocabulary/anzsrc-for/2008/11", 
        "inDefinedTermSet": "http://purl.org/au-research/vocabulary/anzsrc-for/2008/", 
        "name": "Medical and Health Sciences", 
        "type": "DefinedTerm"
      }, 
      {
        "id": "http://purl.org/au-research/vocabulary/anzsrc-for/2008/1117", 
        "inDefinedTermSet": "http://purl.org/au-research/vocabulary/anzsrc-for/2008/", 
        "name": "Public Health and Health Services", 
        "type": "DefinedTerm"
      }, 
      {
        "inDefinedTermSet": "https://www.nlm.nih.gov/mesh/", 
        "name": "Adult", 
        "type": "DefinedTerm"
      }, 
      {
        "inDefinedTermSet": "https://www.nlm.nih.gov/mesh/", 
        "name": "Aged", 
        "type": "DefinedTerm"
      }, 
      {
        "inDefinedTermSet": "https://www.nlm.nih.gov/mesh/", 
        "name": "Aged, 80 and over", 
        "type": "DefinedTerm"
      }, 
      {
        "inDefinedTermSet": "https://www.nlm.nih.gov/mesh/", 
        "name": "Community Pharmacy Services", 
        "type": "DefinedTerm"
      }, 
      {
        "inDefinedTermSet": "https://www.nlm.nih.gov/mesh/", 
        "name": "Cross-Sectional Studies", 
        "type": "DefinedTerm"
      }, 
      {
        "inDefinedTermSet": "https://www.nlm.nih.gov/mesh/", 
        "name": "Factor Analysis, Statistical", 
        "type": "DefinedTerm"
      }, 
      {
        "inDefinedTermSet": "https://www.nlm.nih.gov/mesh/", 
        "name": "Female", 
        "type": "DefinedTerm"
      }, 
      {
        "inDefinedTermSet": "https://www.nlm.nih.gov/mesh/", 
        "name": "Humans", 
        "type": "DefinedTerm"
      }, 
      {
        "inDefinedTermSet": "https://www.nlm.nih.gov/mesh/", 
        "name": "Male", 
        "type": "DefinedTerm"
      }, 
      {
        "inDefinedTermSet": "https://www.nlm.nih.gov/mesh/", 
        "name": "Middle Aged", 
        "type": "DefinedTerm"
      }, 
      {
        "inDefinedTermSet": "https://www.nlm.nih.gov/mesh/", 
        "name": "Patient Satisfaction", 
        "type": "DefinedTerm"
      }, 
      {
        "inDefinedTermSet": "https://www.nlm.nih.gov/mesh/", 
        "name": "Pharmacists", 
        "type": "DefinedTerm"
      }, 
      {
        "inDefinedTermSet": "https://www.nlm.nih.gov/mesh/", 
        "name": "Psychometrics", 
        "type": "DefinedTerm"
      }, 
      {
        "inDefinedTermSet": "https://www.nlm.nih.gov/mesh/", 
        "name": "Reproducibility of Results", 
        "type": "DefinedTerm"
      }, 
      {
        "inDefinedTermSet": "https://www.nlm.nih.gov/mesh/", 
        "name": "Spain", 
        "type": "DefinedTerm"
      }, 
      {
        "inDefinedTermSet": "https://www.nlm.nih.gov/mesh/", 
        "name": "Statistics, Nonparametric", 
        "type": "DefinedTerm"
      }, 
      {
        "inDefinedTermSet": "https://www.nlm.nih.gov/mesh/", 
        "name": "Surveys and Questionnaires", 
        "type": "DefinedTerm"
      }, 
      {
        "inDefinedTermSet": "https://www.nlm.nih.gov/mesh/", 
        "name": "Young Adult", 
        "type": "DefinedTerm"
      }
    ], 
    "author": [
      {
        "affiliation": {
          "alternateName": "Department of Pharmacology, Faculty of Pharmacy, Research Group CTS-528 Pharmacotherapy and Pharmaceutical Care, University of Seville, C/Prof. Garc\u00eda Gonz\u00e1lez 2, 41012, Seville, Spain", 
          "id": "http://www.grid.ac/institutes/grid.9224.d", 
          "name": [
            "Department of Pharmacology, Faculty of Pharmacy, Research Group CTS-528 Pharmacotherapy and Pharmaceutical Care, University of Seville, C/Prof. Garc\u00eda Gonz\u00e1lez 2, 41012, Seville, Spain"
          ], 
          "type": "Organization"
        }, 
        "familyName": "Olave Quispe", 
        "givenName": "Susy Y.", 
        "id": "sg:person.01126470032.84", 
        "sameAs": [
          "https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.01126470032.84"
        ], 
        "type": "Person"
      }, 
      {
        "affiliation": {
          "alternateName": "Clinical Pharmacy Department, Faculty of Biochemical and Pharmaceutical Sciences, National University of Rosario, Moreno 1463-App8 \u2018\u2018B\u2019\u2019, Rosario, Argentina", 
          "id": "http://www.grid.ac/institutes/grid.10814.3c", 
          "name": [
            "Clinical Pharmacy Department, Faculty of Biochemical and Pharmaceutical Sciences, National University of Rosario, Moreno 1463-App8 \u2018\u2018B\u2019\u2019, Rosario, Argentina"
          ], 
          "type": "Organization"
        }, 
        "familyName": "Traverso", 
        "givenName": "Maria Luz", 
        "id": "sg:person.01027005007.36", 
        "sameAs": [
          "https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.01027005007.36"
        ], 
        "type": "Person"
      }, 
      {
        "affiliation": {
          "alternateName": "Clinical Pharmacy Department, Faculty of Biochemical and Pharmaceutical Sciences, National University of Rosario, Moreno 1463-App8 \u2018\u2018B\u2019\u2019, Rosario, Argentina", 
          "id": "http://www.grid.ac/institutes/grid.10814.3c", 
          "name": [
            "Clinical Pharmacy Department, Faculty of Biochemical and Pharmaceutical Sciences, National University of Rosario, Moreno 1463-App8 \u2018\u2018B\u2019\u2019, Rosario, Argentina"
          ], 
          "type": "Organization"
        }, 
        "familyName": "Palchik", 
        "givenName": "Valeria", 
        "id": "sg:person.01242716432.13", 
        "sameAs": [
          "https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.01242716432.13"
        ], 
        "type": "Person"
      }, 
      {
        "affiliation": {
          "alternateName": "Pharmacists Council of Seville, C/Alfonso XII, No 51, 41001, Sevilla, Spain", 
          "id": "http://www.grid.ac/institutes/None", 
          "name": [
            "Pharmacists Council of Seville, C/Alfonso XII, No 51, 41001, Sevilla, Spain"
          ], 
          "type": "Organization"
        }, 
        "familyName": "Garc\u00eda Berm\u00fadez", 
        "givenName": "Encarnaci\u00f3n", 
        "type": "Person"
      }, 
      {
        "affiliation": {
          "alternateName": "Department of Pharmacology, Faculty of Pharmacy, Research Group CTS-528 Pharmacotherapy and Pharmaceutical Care, University of Seville, C/Prof. Garc\u00eda Gonz\u00e1lez 2, 41012, Seville, Spain", 
          "id": "http://www.grid.ac/institutes/grid.9224.d", 
          "name": [
            "Department of Pharmacology, Faculty of Pharmacy, Research Group CTS-528 Pharmacotherapy and Pharmaceutical Care, University of Seville, C/Prof. Garc\u00eda Gonz\u00e1lez 2, 41012, Seville, Spain"
          ], 
          "type": "Organization"
        }, 
        "familyName": "La Casa Garc\u00eda", 
        "givenName": "Carmen", 
        "type": "Person"
      }, 
      {
        "affiliation": {
          "alternateName": "Department of Pharmacology, Faculty of Pharmacy, Research Group CTS-528 Pharmacotherapy and Pharmaceutical Care, University of Seville, C/Prof. Garc\u00eda Gonz\u00e1lez 2, 41012, Seville, Spain", 
          "id": "http://www.grid.ac/institutes/grid.9224.d", 
          "name": [
            "Department of Pharmacology, Faculty of Pharmacy, Research Group CTS-528 Pharmacotherapy and Pharmaceutical Care, University of Seville, C/Prof. Garc\u00eda Gonz\u00e1lez 2, 41012, Seville, Spain"
          ], 
          "type": "Organization"
        }, 
        "familyName": "P\u00e9rez Guerrero", 
        "givenName": "Ma Concepci\u00f3n", 
        "id": "sg:person.015266222343.56", 
        "sameAs": [
          "https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.015266222343.56"
        ], 
        "type": "Person"
      }, 
      {
        "affiliation": {
          "alternateName": "Department of Pharmacology, Faculty of Pharmacy, Research Group CTS-528 Pharmacotherapy and Pharmaceutical Care, University of Seville, C/Prof. Garc\u00eda Gonz\u00e1lez 2, 41012, Seville, Spain", 
          "id": "http://www.grid.ac/institutes/grid.9224.d", 
          "name": [
            "Department of Pharmacology, Faculty of Pharmacy, Research Group CTS-528 Pharmacotherapy and Pharmaceutical Care, University of Seville, C/Prof. Garc\u00eda Gonz\u00e1lez 2, 41012, Seville, Spain"
          ], 
          "type": "Organization"
        }, 
        "familyName": "Mart\u00edn Calero", 
        "givenName": "Ma Jos\u00e9", 
        "id": "sg:person.01352463541.54", 
        "sameAs": [
          "https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.01352463541.54"
        ], 
        "type": "Person"
      }
    ], 
    "citation": [
      {
        "id": "sg:pub.10.1007/s11096-009-9311-2", 
        "sameAs": [
          "https://app.dimensions.ai/details/publication/pub.1043633410", 
          "https://doi.org/10.1007/s11096-009-9311-2"
        ], 
        "type": "CreativeWork"
      }, 
      {
        "id": "sg:pub.10.1007/s11096-006-9049-z", 
        "sameAs": [
          "https://app.dimensions.ai/details/publication/pub.1048899920", 
          "https://doi.org/10.1007/s11096-006-9049-z"
        ], 
        "type": "CreativeWork"
      }, 
      {
        "id": "sg:pub.10.1007/s11096-007-9158-3", 
        "sameAs": [
          "https://app.dimensions.ai/details/publication/pub.1050885379", 
          "https://doi.org/10.1007/s11096-007-9158-3"
        ], 
        "type": "CreativeWork"
      }
    ], 
    "datePublished": "2011-12-01", 
    "datePublishedReg": "2011-12-01", 
    "description": "Background The concept of Pharmaceutical Care (PC) is being gradually developed, and it\u2019s impact in health care should be measured using a quality tool. Objective The aim of this study was to describe and assess the psychometric properties of a patient satisfaction questionnaire (PSQ) for PC services in community pharmacies in Seville, Spain. It was based on a previous questionnaire in Spanish. Methods The face and content validity were assessed using the items of a validated questionnaire developed by Traverso et al. and adapted to the Seville pharmacy patient population. The PSQ was designed for use in the community pharmacy setting by a panel of seven pharmacists with expertise in both PC and questionnaire design. The result, was a \u2018draft PSQ\u2019 which comprised of 27 multidimensional items, with responses recorded on a five-point \u2018Likert-type scale\u2019. The validity and reliability of the \u2018final PSQ\u2019 was carried out using a cross-sectional and analytical study. Eighteen community pharmacies agreed to participate in the study. The draft PSQ was a self completion questionnaire distributed to patients by pharmacists following selection criteria. The survey response rate was assessed. The validity was determined by establishing the distribution of the PSQ\u2019s items and dimensions of the PSQ through factor analysis, and the reliability was evaluated with Cronbach\u2019s alpha coefficient (\u03b1). Results Two-hundred and twenty-three patients took part in the study.The factor analysis with varimax rotation established a \u2018final PSQ\u2019 with 24 items over two dimensions: Medication Therapy Management (MTM) and General satisfaction with the pharmacy/staff and services (GSP/SS) which extracted 63.5% of the variance. The internal consistency by \u03b1 was 0.964 for the PSQ and 0.959 and 0.916 for the two dimensions, respectively. The median (mode) score for GSP/SS was 5.0 (5.0) and 4.0 (5.0) for MTM. The Wilcoxon-test indicated that the difference between these scores was statistically significant (P\u00a0<\u00a00.001). Conclusion Our results suggest that the PSQ is a two dimensional instrument with psychometric properties able to assess patient satisfaction in community pharmacies. However, its validity and reliability need to be further confirmed in different PC settings and its sensitivity to measure changes in satisfaction over time also needs to be established.", 
    "genre": "article", 
    "id": "sg:pub.10.1007/s11096-011-9566-2", 
    "inLanguage": "en", 
    "isAccessibleForFree": false, 
    "isPartOf": [
      {
        "id": "sg:journal.1044817", 
        "issn": [
          "2210-7703", 
          "2210-7711"
        ], 
        "name": "International Journal of Clinical Pharmacy", 
        "publisher": "Springer Nature", 
        "type": "Periodical"
      }, 
      {
        "issueNumber": "6", 
        "type": "PublicationIssue"
      }, 
      {
        "type": "PublicationVolume", 
        "volumeNumber": "33"
      }
    ], 
    "keywords": [
      "patient satisfaction questionnaire", 
      "medication therapy management", 
      "community pharmacies", 
      "pharmaceutical care", 
      "satisfaction questionnaire", 
      "alpha coefficient", 
      "Spanish community pharmacies", 
      "psychometric properties", 
      "survey response rate", 
      "PC services", 
      "patient population", 
      "Cronbach's alpha coefficient", 
      "patient satisfaction", 
      "therapy management", 
      "self-completion questionnaire", 
      "PSQ items", 
      "PC settings", 
      "response rate", 
      "health care", 
      "Wilcoxon test", 
      "pharmacy", 
      "content validity", 
      "patients", 
      "Results Two", 
      "questionnaire", 
      "internal consistency", 
      "pharmacists", 
      "general satisfaction", 
      "care", 
      "previous questionnaire", 
      "dimensional instrument", 
      "Likert-type scale", 
      "selection criteria", 
      "factor analysis", 
      "varimax rotation", 
      "study", 
      "satisfaction", 
      "median", 
      "scores", 
      "conclusion", 
      "items", 
      "aim", 
      "population", 
      "staff", 
      "setting", 
      "response", 
      "questionnaire design", 
      "services", 
      "validity", 
      "five-point", 
      "management", 
      "differences", 
      "criteria", 
      "background", 
      "sensitivity", 
      "rate", 
      "analysis", 
      "panel", 
      "changes", 
      "results", 
      "use", 
      "need", 
      "quality tools", 
      "Ss", 
      "analytical study", 
      "impact", 
      "Spanish", 
      "expertise", 
      "time", 
      "scale", 
      "reliability", 
      "two", 
      "validation", 
      "instrument", 
      "variance", 
      "consistency", 
      "face", 
      "part", 
      "tool", 
      "Spain", 
      "method", 
      "et al", 
      "rotation", 
      "distribution", 
      "design", 
      "dimensions", 
      "Seville", 
      "properties", 
      "concept", 
      "coefficient", 
      "reliability needs", 
      "al", 
      "multidimensional items", 
      "Traverso et al", 
      "Seville pharmacy patient population", 
      "pharmacy patient population", 
      "draft PSQ", 
      "final PSQ", 
      "completion questionnaire", 
      "pharmacy/staff", 
      "GSP/SS", 
      "different PC settings"
    ], 
    "name": "Validation of a patient satisfaction questionnaire for services provided in Spanish community pharmacies", 
    "pagination": "949-957", 
    "productId": [
      {
        "name": "dimensions_id", 
        "type": "PropertyValue", 
        "value": [
          "pub.1036630576"
        ]
      }, 
      {
        "name": "doi", 
        "type": "PropertyValue", 
        "value": [
          "10.1007/s11096-011-9566-2"
        ]
      }, 
      {
        "name": "pubmed_id", 
        "type": "PropertyValue", 
        "value": [
          "22130784"
        ]
      }
    ], 
    "sameAs": [
      "https://doi.org/10.1007/s11096-011-9566-2", 
      "https://app.dimensions.ai/details/publication/pub.1036630576"
    ], 
    "sdDataset": "articles", 
    "sdDatePublished": "2021-12-01T19:24", 
    "sdLicense": "https://scigraph.springernature.com/explorer/license/", 
    "sdPublisher": {
      "name": "Springer Nature - SN SciGraph project", 
      "type": "Organization"
    }, 
    "sdSource": "s3://com-springernature-scigraph/baseset/20211201/entities/gbq_results/article/article_536.jsonl", 
    "type": "ScholarlyArticle", 
    "url": "https://doi.org/10.1007/s11096-011-9566-2"
  }
]
 

Download the RDF metadata as:  json-ld nt turtle xml License info

HOW TO GET THIS DATA PROGRAMMATICALLY:

JSON-LD is a popular format for linked data which is fully compatible with JSON.

curl -H 'Accept: application/ld+json' 'https://scigraph.springernature.com/pub.10.1007/s11096-011-9566-2'

N-Triples is a line-based linked data format ideal for batch operations.

curl -H 'Accept: application/n-triples' 'https://scigraph.springernature.com/pub.10.1007/s11096-011-9566-2'

Turtle is a human-readable linked data format.

curl -H 'Accept: text/turtle' 'https://scigraph.springernature.com/pub.10.1007/s11096-011-9566-2'

RDF/XML is a standard XML format for linked data.

curl -H 'Accept: application/rdf+xml' 'https://scigraph.springernature.com/pub.10.1007/s11096-011-9566-2'


 

This table displays all metadata directly associated to this object as RDF triples.

294 TRIPLES      22 PREDICATES      149 URIs      138 LITERALS      25 BLANK NODES

Subject Predicate Object
1 sg:pub.10.1007/s11096-011-9566-2 schema:about N216e6ffceef8447fb0ccb35d6ee0fcfc
2 N3218e24c99f346bba0e0c2810a3c2658
3 N3649c7ec859d4bbaa99f191149245a70
4 N3b26784f0ff846c097e7777b30bbfd9c
5 N441843890dd440f28b786438586061ca
6 N4d7322c6c3e54f2cbb60192aae99c4d3
7 N5e20d7bc0a5e48c6be7903c74a005d2b
8 N654508fe1289460884a16c51e17d3189
9 N66454a612ca9440e8070af900684ab65
10 N6c959a4a685948af977d1457dc494592
11 N76cb87428aa3468dbff296630107183f
12 Na7c059646a9346ccb156810c80f18879
13 Na92b319cbaac469d8fe3747a098b9cd9
14 Nc32caaccdf9a4e21a2a17ae4aaeeea4a
15 Nc3ca226e83484dc89e050a61b18de5c6
16 Ncfd24e925b7e40729972ab18731bc5fa
17 Nef4ad167cf064295a62cc004621ad71b
18 Nfb616f07eafb450083096f6113e0ebd9
19 anzsrc-for:11
20 anzsrc-for:1117
21 schema:author N8daed5a78330444695f2b87068a6bc1f
22 schema:citation sg:pub.10.1007/s11096-006-9049-z
23 sg:pub.10.1007/s11096-007-9158-3
24 sg:pub.10.1007/s11096-009-9311-2
25 schema:datePublished 2011-12-01
26 schema:datePublishedReg 2011-12-01
27 schema:description Background The concept of Pharmaceutical Care (PC) is being gradually developed, and it’s impact in health care should be measured using a quality tool. Objective The aim of this study was to describe and assess the psychometric properties of a patient satisfaction questionnaire (PSQ) for PC services in community pharmacies in Seville, Spain. It was based on a previous questionnaire in Spanish. Methods The face and content validity were assessed using the items of a validated questionnaire developed by Traverso et al. and adapted to the Seville pharmacy patient population. The PSQ was designed for use in the community pharmacy setting by a panel of seven pharmacists with expertise in both PC and questionnaire design. The result, was a ‘draft PSQ’ which comprised of 27 multidimensional items, with responses recorded on a five-point ‘Likert-type scale’. The validity and reliability of the ‘final PSQ’ was carried out using a cross-sectional and analytical study. Eighteen community pharmacies agreed to participate in the study. The draft PSQ was a self completion questionnaire distributed to patients by pharmacists following selection criteria. The survey response rate was assessed. The validity was determined by establishing the distribution of the PSQ’s items and dimensions of the PSQ through factor analysis, and the reliability was evaluated with Cronbach’s alpha coefficient (α). Results Two-hundred and twenty-three patients took part in the study.The factor analysis with varimax rotation established a ‘final PSQ’ with 24 items over two dimensions: Medication Therapy Management (MTM) and General satisfaction with the pharmacy/staff and services (GSP/SS) which extracted 63.5% of the variance. The internal consistency by α was 0.964 for the PSQ and 0.959 and 0.916 for the two dimensions, respectively. The median (mode) score for GSP/SS was 5.0 (5.0) and 4.0 (5.0) for MTM. The Wilcoxon-test indicated that the difference between these scores was statistically significant (P < 0.001). Conclusion Our results suggest that the PSQ is a two dimensional instrument with psychometric properties able to assess patient satisfaction in community pharmacies. However, its validity and reliability need to be further confirmed in different PC settings and its sensitivity to measure changes in satisfaction over time also needs to be established.
28 schema:genre article
29 schema:inLanguage en
30 schema:isAccessibleForFree false
31 schema:isPartOf N76a31982251141688c38eda20e4cdce0
32 Nbfafd5cea7414a1aac136437ae2f1a4a
33 sg:journal.1044817
34 schema:keywords Cronbach's alpha coefficient
35 GSP/SS
36 Likert-type scale
37 PC services
38 PC settings
39 PSQ items
40 Results Two
41 Seville
42 Seville pharmacy patient population
43 Spain
44 Spanish
45 Spanish community pharmacies
46 Ss
47 Traverso et al
48 Wilcoxon test
49 aim
50 al
51 alpha coefficient
52 analysis
53 analytical study
54 background
55 care
56 changes
57 coefficient
58 community pharmacies
59 completion questionnaire
60 concept
61 conclusion
62 consistency
63 content validity
64 criteria
65 design
66 differences
67 different PC settings
68 dimensional instrument
69 dimensions
70 distribution
71 draft PSQ
72 et al
73 expertise
74 face
75 factor analysis
76 final PSQ
77 five-point
78 general satisfaction
79 health care
80 impact
81 instrument
82 internal consistency
83 items
84 management
85 median
86 medication therapy management
87 method
88 multidimensional items
89 need
90 panel
91 part
92 patient population
93 patient satisfaction
94 patient satisfaction questionnaire
95 patients
96 pharmaceutical care
97 pharmacists
98 pharmacy
99 pharmacy patient population
100 pharmacy/staff
101 population
102 previous questionnaire
103 properties
104 psychometric properties
105 quality tools
106 questionnaire
107 questionnaire design
108 rate
109 reliability
110 reliability needs
111 response
112 response rate
113 results
114 rotation
115 satisfaction
116 satisfaction questionnaire
117 scale
118 scores
119 selection criteria
120 self-completion questionnaire
121 sensitivity
122 services
123 setting
124 staff
125 study
126 survey response rate
127 therapy management
128 time
129 tool
130 two
131 use
132 validation
133 validity
134 variance
135 varimax rotation
136 schema:name Validation of a patient satisfaction questionnaire for services provided in Spanish community pharmacies
137 schema:pagination 949-957
138 schema:productId Na7022a6e1cb54bd1a30079110b39d605
139 Nb09ff4367b7a4b76ae84d9ab824a887f
140 Nfd16827509aa4519a76560b13ac6473c
141 schema:sameAs https://app.dimensions.ai/details/publication/pub.1036630576
142 https://doi.org/10.1007/s11096-011-9566-2
143 schema:sdDatePublished 2021-12-01T19:24
144 schema:sdLicense https://scigraph.springernature.com/explorer/license/
145 schema:sdPublisher N22e6970034cc4e95971954e5b2edf72d
146 schema:url https://doi.org/10.1007/s11096-011-9566-2
147 sgo:license sg:explorer/license/
148 sgo:sdDataset articles
149 rdf:type schema:ScholarlyArticle
150 N216e6ffceef8447fb0ccb35d6ee0fcfc schema:inDefinedTermSet https://www.nlm.nih.gov/mesh/
151 schema:name Female
152 rdf:type schema:DefinedTerm
153 N22e6970034cc4e95971954e5b2edf72d schema:name Springer Nature - SN SciGraph project
154 rdf:type schema:Organization
155 N3218e24c99f346bba0e0c2810a3c2658 schema:inDefinedTermSet https://www.nlm.nih.gov/mesh/
156 schema:name Community Pharmacy Services
157 rdf:type schema:DefinedTerm
158 N33a06061de604e87a61ae9360c77a8f5 rdf:first sg:person.01242716432.13
159 rdf:rest N54822b7d8171428686964bc15d8cb8b3
160 N3649c7ec859d4bbaa99f191149245a70 schema:inDefinedTermSet https://www.nlm.nih.gov/mesh/
161 schema:name Patient Satisfaction
162 rdf:type schema:DefinedTerm
163 N3b26784f0ff846c097e7777b30bbfd9c schema:inDefinedTermSet https://www.nlm.nih.gov/mesh/
164 schema:name Young Adult
165 rdf:type schema:DefinedTerm
166 N441843890dd440f28b786438586061ca schema:inDefinedTermSet https://www.nlm.nih.gov/mesh/
167 schema:name Reproducibility of Results
168 rdf:type schema:DefinedTerm
169 N4d7322c6c3e54f2cbb60192aae99c4d3 schema:inDefinedTermSet https://www.nlm.nih.gov/mesh/
170 schema:name Spain
171 rdf:type schema:DefinedTerm
172 N4ee9e288eb71410a907728d0cac99e55 rdf:first sg:person.01027005007.36
173 rdf:rest N33a06061de604e87a61ae9360c77a8f5
174 N54822b7d8171428686964bc15d8cb8b3 rdf:first Nd12ffbb2c2d04ca6af2d7a7e9deae752
175 rdf:rest N7c8d776617314970b82c56b5a52ded61
176 N5e20d7bc0a5e48c6be7903c74a005d2b schema:inDefinedTermSet https://www.nlm.nih.gov/mesh/
177 schema:name Aged
178 rdf:type schema:DefinedTerm
179 N654508fe1289460884a16c51e17d3189 schema:inDefinedTermSet https://www.nlm.nih.gov/mesh/
180 schema:name Adult
181 rdf:type schema:DefinedTerm
182 N66454a612ca9440e8070af900684ab65 schema:inDefinedTermSet https://www.nlm.nih.gov/mesh/
183 schema:name Male
184 rdf:type schema:DefinedTerm
185 N6645f88ff123481e9c7a56719c90bff2 rdf:first sg:person.01352463541.54
186 rdf:rest rdf:nil
187 N6be42d176c15475a885116bcba139ae9 rdf:first sg:person.015266222343.56
188 rdf:rest N6645f88ff123481e9c7a56719c90bff2
189 N6c959a4a685948af977d1457dc494592 schema:inDefinedTermSet https://www.nlm.nih.gov/mesh/
190 schema:name Statistics, Nonparametric
191 rdf:type schema:DefinedTerm
192 N76a31982251141688c38eda20e4cdce0 schema:volumeNumber 33
193 rdf:type schema:PublicationVolume
194 N76cb87428aa3468dbff296630107183f schema:inDefinedTermSet https://www.nlm.nih.gov/mesh/
195 schema:name Middle Aged
196 rdf:type schema:DefinedTerm
197 N7c8d776617314970b82c56b5a52ded61 rdf:first Nf66774a5cffc4aeb8ffb881e4fdd7f9b
198 rdf:rest N6be42d176c15475a885116bcba139ae9
199 N8daed5a78330444695f2b87068a6bc1f rdf:first sg:person.01126470032.84
200 rdf:rest N4ee9e288eb71410a907728d0cac99e55
201 Na7022a6e1cb54bd1a30079110b39d605 schema:name pubmed_id
202 schema:value 22130784
203 rdf:type schema:PropertyValue
204 Na7c059646a9346ccb156810c80f18879 schema:inDefinedTermSet https://www.nlm.nih.gov/mesh/
205 schema:name Surveys and Questionnaires
206 rdf:type schema:DefinedTerm
207 Na92b319cbaac469d8fe3747a098b9cd9 schema:inDefinedTermSet https://www.nlm.nih.gov/mesh/
208 schema:name Aged, 80 and over
209 rdf:type schema:DefinedTerm
210 Nb09ff4367b7a4b76ae84d9ab824a887f schema:name dimensions_id
211 schema:value pub.1036630576
212 rdf:type schema:PropertyValue
213 Nbfafd5cea7414a1aac136437ae2f1a4a schema:issueNumber 6
214 rdf:type schema:PublicationIssue
215 Nc32caaccdf9a4e21a2a17ae4aaeeea4a schema:inDefinedTermSet https://www.nlm.nih.gov/mesh/
216 schema:name Cross-Sectional Studies
217 rdf:type schema:DefinedTerm
218 Nc3ca226e83484dc89e050a61b18de5c6 schema:inDefinedTermSet https://www.nlm.nih.gov/mesh/
219 schema:name Pharmacists
220 rdf:type schema:DefinedTerm
221 Ncfd24e925b7e40729972ab18731bc5fa schema:inDefinedTermSet https://www.nlm.nih.gov/mesh/
222 schema:name Humans
223 rdf:type schema:DefinedTerm
224 Nd12ffbb2c2d04ca6af2d7a7e9deae752 schema:affiliation grid-institutes:None
225 schema:familyName García Bermúdez
226 schema:givenName Encarnación
227 rdf:type schema:Person
228 Nef4ad167cf064295a62cc004621ad71b schema:inDefinedTermSet https://www.nlm.nih.gov/mesh/
229 schema:name Psychometrics
230 rdf:type schema:DefinedTerm
231 Nf66774a5cffc4aeb8ffb881e4fdd7f9b schema:affiliation grid-institutes:grid.9224.d
232 schema:familyName La Casa García
233 schema:givenName Carmen
234 rdf:type schema:Person
235 Nfb616f07eafb450083096f6113e0ebd9 schema:inDefinedTermSet https://www.nlm.nih.gov/mesh/
236 schema:name Factor Analysis, Statistical
237 rdf:type schema:DefinedTerm
238 Nfd16827509aa4519a76560b13ac6473c schema:name doi
239 schema:value 10.1007/s11096-011-9566-2
240 rdf:type schema:PropertyValue
241 anzsrc-for:11 schema:inDefinedTermSet anzsrc-for:
242 schema:name Medical and Health Sciences
243 rdf:type schema:DefinedTerm
244 anzsrc-for:1117 schema:inDefinedTermSet anzsrc-for:
245 schema:name Public Health and Health Services
246 rdf:type schema:DefinedTerm
247 sg:journal.1044817 schema:issn 2210-7703
248 2210-7711
249 schema:name International Journal of Clinical Pharmacy
250 schema:publisher Springer Nature
251 rdf:type schema:Periodical
252 sg:person.01027005007.36 schema:affiliation grid-institutes:grid.10814.3c
253 schema:familyName Traverso
254 schema:givenName Maria Luz
255 schema:sameAs https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.01027005007.36
256 rdf:type schema:Person
257 sg:person.01126470032.84 schema:affiliation grid-institutes:grid.9224.d
258 schema:familyName Olave Quispe
259 schema:givenName Susy Y.
260 schema:sameAs https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.01126470032.84
261 rdf:type schema:Person
262 sg:person.01242716432.13 schema:affiliation grid-institutes:grid.10814.3c
263 schema:familyName Palchik
264 schema:givenName Valeria
265 schema:sameAs https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.01242716432.13
266 rdf:type schema:Person
267 sg:person.01352463541.54 schema:affiliation grid-institutes:grid.9224.d
268 schema:familyName Martín Calero
269 schema:givenName Ma José
270 schema:sameAs https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.01352463541.54
271 rdf:type schema:Person
272 sg:person.015266222343.56 schema:affiliation grid-institutes:grid.9224.d
273 schema:familyName Pérez Guerrero
274 schema:givenName Ma Concepción
275 schema:sameAs https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.015266222343.56
276 rdf:type schema:Person
277 sg:pub.10.1007/s11096-006-9049-z schema:sameAs https://app.dimensions.ai/details/publication/pub.1048899920
278 https://doi.org/10.1007/s11096-006-9049-z
279 rdf:type schema:CreativeWork
280 sg:pub.10.1007/s11096-007-9158-3 schema:sameAs https://app.dimensions.ai/details/publication/pub.1050885379
281 https://doi.org/10.1007/s11096-007-9158-3
282 rdf:type schema:CreativeWork
283 sg:pub.10.1007/s11096-009-9311-2 schema:sameAs https://app.dimensions.ai/details/publication/pub.1043633410
284 https://doi.org/10.1007/s11096-009-9311-2
285 rdf:type schema:CreativeWork
286 grid-institutes:None schema:alternateName Pharmacists Council of Seville, C/Alfonso XII, No 51, 41001, Sevilla, Spain
287 schema:name Pharmacists Council of Seville, C/Alfonso XII, No 51, 41001, Sevilla, Spain
288 rdf:type schema:Organization
289 grid-institutes:grid.10814.3c schema:alternateName Clinical Pharmacy Department, Faculty of Biochemical and Pharmaceutical Sciences, National University of Rosario, Moreno 1463-App8 ‘‘B’’, Rosario, Argentina
290 schema:name Clinical Pharmacy Department, Faculty of Biochemical and Pharmaceutical Sciences, National University of Rosario, Moreno 1463-App8 ‘‘B’’, Rosario, Argentina
291 rdf:type schema:Organization
292 grid-institutes:grid.9224.d schema:alternateName Department of Pharmacology, Faculty of Pharmacy, Research Group CTS-528 Pharmacotherapy and Pharmaceutical Care, University of Seville, C/Prof. García González 2, 41012, Seville, Spain
293 schema:name Department of Pharmacology, Faculty of Pharmacy, Research Group CTS-528 Pharmacotherapy and Pharmaceutical Care, University of Seville, C/Prof. García González 2, 41012, Seville, Spain
294 rdf:type schema:Organization
 




Preview window. Press ESC to close (or click here)


...