2002
AUTHORS ABSTRACTA service is a value-creating interaction between individuals, each in the role of either a performer or a receiver. A service is represented by a network on the set of individuals. There are many service networks possible, which all belong to the service network possibility set. The service structure consists of this set and a value function on the service networks. Specialization of individuals leads to separating the performer interaction from the receiver interaction in the service structure. The service concept is thus extended to a stratified service with interactive groups on each level, represented by two hierarchical graphs. The main idea behind this paper is that services cannot be rendered unless they are managed. So a governance structure is introduced with agents who obey specific rules of management. There are two types of agents, managers - both for a performers organization and for a receivers organization - and consumers. An equilibrium for an economy with managed stratified services is defined and shown to exist for a market economy with rather strong conditions on both the service structure and the governance structure. It is shown to be a generalization of a neoclassical general equilibrium. More... »
PAGES117-139
Equilibrium, Markets and Dynamics
ISBN
978-3-642-62820-7
978-3-642-56131-3
http://scigraph.springernature.com/pub.10.1007/978-3-642-56131-3_9
DOIhttp://dx.doi.org/10.1007/978-3-642-56131-3_9
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