Contribution to the Definition and Modeling of Service and Service Activities View Full Text


Ontology type: schema:Chapter      Open Access: True


Chapter Info

DATE

2010

AUTHORS

Mounir Badja , Wael Touzi , Thècle Alix

ABSTRACT

For a long time, it was highlighted that the service is intangible or immaterial; these characteristics are mainly used to distinguish the service, making it incomparable with good. The set of proposed definitions and characteristics that led to debates between specialists in economics for several years and gave place to a variety of visions and approaches are still not consensual and science engineers challenge. Goal of this paper is to present, on the one hand, the existing literature proposed by economists concerning services (definitions and specificities) and, on the other, arguments proposed by science engineers that challenge them. That study allows us to propose a generic definition of what a service is and a preliminary model of a service activity. More... »

PAGES

619-626

References to SciGraph publications

  • 1995-09. Relationship marketing of services—growing interest, emerging perspectives in JOURNAL OF THE ACADEMY OF MARKETING SCIENCE
  • Book

    TITLE

    Advances in Production Management Systems. New Challenges, New Approaches

    ISBN

    978-3-642-16357-9
    978-3-642-16358-6

    Identifiers

    URI

    http://scigraph.springernature.com/pub.10.1007/978-3-642-16358-6_77

    DOI

    http://dx.doi.org/10.1007/978-3-642-16358-6_77

    DIMENSIONS

    https://app.dimensions.ai/details/publication/pub.1036366140


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