Introduction: Why Another Handbook? View Full Text


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Chapter Info

DATE

2018-10-17

AUTHORS

Paul P. Maglio , Cheryl A. Kieliszewski , James C. Spohrer , Kelly Lyons , Lia Patrício , Yuriko Sawatani

ABSTRACT

Advancing technologies, including smartphones, cloud, social platforms, big data analytics, artificial intelligence, and more have begun to transform business models and public policy. These changes are being reflected in the evolving discipline of service science. The chapters collected here are drawn from both newly minted researchers who have grown-up with service science, and established researchers who are adapting their frames for the modern service context. They represent a variety of perspectives on the emergence of a new science of service and are sure to become required reading for today’s service scientists. More... »

PAGES

1-9

References to SciGraph publications

  • 2009-09. The service system is the basic abstraction of service science in INFORMATION SYSTEMS AND E-BUSINESS MANAGEMENT
  • 2010. Handbook of Service Science in NONE
  • 2010. Introduction in HANDBOOK OF SERVICE SCIENCE
  • 2008-03. Fundamentals of service science in JOURNAL OF THE ACADEMY OF MARKETING SCIENCE
  • 2016-01. Institutions and axioms: an extension and update of service-dominant logic in JOURNAL OF THE ACADEMY OF MARKETING SCIENCE
  • 2010. Toward a Science of Service Systems in HANDBOOK OF SERVICE SCIENCE
  • Identifiers

    URI

    http://scigraph.springernature.com/pub.10.1007/978-3-319-98512-1_1

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