Designing Conversational Agents for Energy Feedback View Full Text


Ontology type: schema:Chapter     


Chapter Info

DATE

2018

AUTHORS

Ulrich Gnewuch , Stefan Morana , Carl Heckmann , Alexander Maedche

ABSTRACT

Reducing and shifting energy consumption could contribute significantly to a more sustainable use of energy in households. Studies have shown that the provision of feedback can encourage consumers to use energy more sustainably. While there is wide variety of energy feedback solutions ranging from in-home displays to mobile applications, there is a lack of research on whether and how conversational agents can provide energy feedback to promote sustainable energy use. As conversational agents, such as chatbots, promise a natural and intuitive user interface, they may have great potential for energy feedback. This paper explores how to design conversational agents for energy feedback and proposes design principles based on existing literature. The design principles are instantiated in a text-based conversational agent and evaluated in a focus group session with industry experts. We contribute with valuable design knowledge that extends previous research on the design of energy feedback solutions. More... »

PAGES

18-33

Book

TITLE

Designing for a Digital and Globalized World

ISBN

978-3-319-91799-3
978-3-319-91800-6

Identifiers

URI

http://scigraph.springernature.com/pub.10.1007/978-3-319-91800-6_2

DOI

http://dx.doi.org/10.1007/978-3-319-91800-6_2

DIMENSIONS

https://app.dimensions.ai/details/publication/pub.1104043299


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