Ontology type: schema:Chapter Open Access: True
2017
AUTHORSChristiane Grünloh , Jean D. Hallewell Haslwanter , Bridget Kane , Eunji Lee , Thomas Lind , Jonas Moll , Hanife Rexhepi , Isabella Scandurra
ABSTRACTDemands for technological solutions to address the variety of problems in healthcare have increased. The design of eHealth is challenging due to e.g. the complexity of the domain and the multitude of stakeholders involved. We describe a workshop method based on Critical Incidents that can be used to reflect on, and critically analyze, different experiences and practices in healthcare. We propose the workshop format, which was used during a conference and found very helpful by the participants to identify possible implications for eHealth design, that can be applied in future projects. This new format shows promise to evaluate eHealth designs, to learn from patients’ real stories and case studies through retrospective meta-analyses, and to inform design through joint reflection of understandings about users’ needs and issues for designers. More... »
PAGES364-373
Human-Computer Interaction - INTERACT 2017
ISBN
978-3-319-67743-9
978-3-319-67744-6
http://scigraph.springernature.com/pub.10.1007/978-3-319-67744-6_24
DOIhttp://dx.doi.org/10.1007/978-3-319-67744-6_24
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