Using Critical Incidents in Workshops to Inform eHealth Design View Full Text


Ontology type: schema:Chapter      Open Access: True


Chapter Info

DATE

2017

AUTHORS

Christiane Grünloh , Jean D. Hallewell Haslwanter , Bridget Kane , Eunji Lee , Thomas Lind , Jonas Moll , Hanife Rexhepi , Isabella Scandurra

ABSTRACT

Demands for technological solutions to address the variety of problems in healthcare have increased. The design of eHealth is challenging due to e.g. the complexity of the domain and the multitude of stakeholders involved. We describe a workshop method based on Critical Incidents that can be used to reflect on, and critically analyze, different experiences and practices in healthcare. We propose the workshop format, which was used during a conference and found very helpful by the participants to identify possible implications for eHealth design, that can be applied in future projects. This new format shows promise to evaluate eHealth designs, to learn from patients’ real stories and case studies through retrospective meta-analyses, and to inform design through joint reflection of understandings about users’ needs and issues for designers. More... »

PAGES

364-373

References to SciGraph publications

  • 2015. Effects of Using Care Professionals in the Development of Social Technology for Elderly in HUMAN ASPECTS OF IT FOR THE AGED POPULATION. DESIGN FOR EVERYDAY LIFE
  • 2013-11. On participatory design of home-based healthcare in COGNITION, TECHNOLOGY & WORK
  • 2013-12. eHealth in Denmark: A Case Study in JOURNAL OF MEDICAL SYSTEMS
  • Book

    TITLE

    Human-Computer Interaction - INTERACT 2017

    ISBN

    978-3-319-67743-9
    978-3-319-67744-6

    Identifiers

    URI

    http://scigraph.springernature.com/pub.10.1007/978-3-319-67744-6_24

    DOI

    http://dx.doi.org/10.1007/978-3-319-67744-6_24

    DIMENSIONS

    https://app.dimensions.ai/details/publication/pub.1091862261


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