App Reviews: Breaking the User and Developer Language Barrier View Full Text


Ontology type: schema:Chapter     


Chapter Info

DATE

2016

AUTHORS

Leonard Hoon , Miguel Angel Rodriguez-García , Rajesh Vasa , Rafael Valencia-García , Jean-Guy Schneider

ABSTRACT

Apple, Google and third party developers offer apps across over twenty categories for various smart mobile devices. Offered exclusively through the App Store and Google Play, each app allows users to review the app and their experience with it. Current literature offers a general statistical picture of these reviews, and a broad overview of the nature of discontent of apps. However, we do not yet have a good framework to classify user reviews against known software quality attributes like performance or usability. In order to close this gap, in this paper, we develop an ontology encompassing software attributes derived from software quality models. This decomposes into approximately five thousand words that users employ to review apps. By identifying a consistent set of vocabulary that users communicate with, we can sanitise large datasets to extract stakeholder actionable information from reviews. The findings offered in this paper assists future app review analysis by bridging end-user communication and software engineering vocabulary. More... »

PAGES

223-233

Book

TITLE

Trends and Applications in Software Engineering

ISBN

978-3-319-26283-3
978-3-319-26285-7

Author Affiliations

Identifiers

URI

http://scigraph.springernature.com/pub.10.1007/978-3-319-26285-7_19

DOI

http://dx.doi.org/10.1007/978-3-319-26285-7_19

DIMENSIONS

https://app.dimensions.ai/details/publication/pub.1051254544


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