Service Systems Modeling and Simulation: The Sergent Distributed Approach View Full Text


Ontology type: schema:Chapter     


Chapter Info

DATE

2014

AUTHORS

Thècle Alix , Gregory Zacharewicz , Bruno Vallespir

ABSTRACT

The economy is dominated by the service sector. Citizens see services as a way to have access to basic or complex commodities, to address environmental problems while manufacturers consider them as a way to differentiate themselves from the competition, to be closer to their customers and to improve the shopper experience. Services are of a huge importance in the national and international economy and are discussed in many domains: human and social science, manufacturing science, business domain, IT domain, etc. Several concepts related to service have merged as well as new scientific disciplines. General issues linked to service design, service implementation, service operation management, service quality, service modeling and simulation, product-service system design are still under consideration and the multiplicity of the domains concerned failed to come up with unanimous answer. This paper proposes a contribution to service modeling and simulation that can potentially be used in any area. The proposed model is based on the most relevant concepts coming from a specialized literature review on services. A distributed simulation model of service is then proposed. More... »

PAGES

357-367

References to SciGraph publications

  • 2013. Contribution to the Development of a Conceptual Model of Service and Service Delivery in ADVANCES IN PRODUCTION MANAGEMENT SYSTEMS. COMPETITIVE MANUFACTURING FOR INNOVATIVE PRODUCTS AND SERVICES
  • Book

    TITLE

    Enterprise Interoperability VI

    ISBN

    978-3-319-04947-2
    978-3-319-04948-9

    Identifiers

    URI

    http://scigraph.springernature.com/pub.10.1007/978-3-319-04948-9_30

    DOI

    http://dx.doi.org/10.1007/978-3-319-04948-9_30

    DIMENSIONS

    https://app.dimensions.ai/details/publication/pub.1042787382


    Indexing Status Check whether this publication has been indexed by Scopus and Web Of Science using the SN Indexing Status Tool
    Incoming Citations Browse incoming citations for this publication using opencitations.net

    JSON-LD is the canonical representation for SciGraph data.

    TIP: You can open this SciGraph record using an external JSON-LD service: JSON-LD Playground Google SDTT

    [
      {
        "@context": "https://springernature.github.io/scigraph/jsonld/sgcontext.json", 
        "about": [
          {
            "id": "http://purl.org/au-research/vocabulary/anzsrc-for/2008/0806", 
            "inDefinedTermSet": "http://purl.org/au-research/vocabulary/anzsrc-for/2008/", 
            "name": "Information Systems", 
            "type": "DefinedTerm"
          }, 
          {
            "id": "http://purl.org/au-research/vocabulary/anzsrc-for/2008/08", 
            "inDefinedTermSet": "http://purl.org/au-research/vocabulary/anzsrc-for/2008/", 
            "name": "Information and Computing Sciences", 
            "type": "DefinedTerm"
          }
        ], 
        "author": [
          {
            "affiliation": {
              "alternateName": "Laboratoire de l'Integration du Materiau au Systeme", 
              "id": "https://www.grid.ac/institutes/grid.462974.a", 
              "name": [
                "University of Bordeaux, IMS, UMR 5218, 351 cours de la Lib\u00e9ration, 33400\u00a0Talence, France"
              ], 
              "type": "Organization"
            }, 
            "familyName": "Alix", 
            "givenName": "Th\u00e8cle", 
            "id": "sg:person.011266577721.97", 
            "sameAs": [
              "https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.011266577721.97"
            ], 
            "type": "Person"
          }, 
          {
            "affiliation": {
              "alternateName": "Laboratoire de l'Integration du Materiau au Systeme", 
              "id": "https://www.grid.ac/institutes/grid.462974.a", 
              "name": [
                "University of Bordeaux, IMS, UMR 5218, 351 cours de la Lib\u00e9ration, 33400\u00a0Talence, France"
              ], 
              "type": "Organization"
            }, 
            "familyName": "Zacharewicz", 
            "givenName": "Gregory", 
            "id": "sg:person.010527420551.96", 
            "sameAs": [
              "https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.010527420551.96"
            ], 
            "type": "Person"
          }, 
          {
            "affiliation": {
              "alternateName": "Laboratoire de l'Integration du Materiau au Systeme", 
              "id": "https://www.grid.ac/institutes/grid.462974.a", 
              "name": [
                "University of Bordeaux, IMS, UMR 5218, 351 cours de la Lib\u00e9ration, 33400\u00a0Talence, France"
              ], 
              "type": "Organization"
            }, 
            "familyName": "Vallespir", 
            "givenName": "Bruno", 
            "id": "sg:person.014705040333.36", 
            "sameAs": [
              "https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.014705040333.36"
            ], 
            "type": "Person"
          }
        ], 
        "citation": [
          {
            "id": "sg:pub.10.1007/978-3-642-40361-3_47", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1012456441", 
              "https://doi.org/10.1007/978-3-642-40361-3_47"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1111/j.1475-4991.1977.tb00021.x", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1019275834"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1016/j.compind.2012.02.011", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1023066249"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1109/mc.2007.33", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1061387871"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1504/ijwet.2009.032257", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1067504054"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.2307/1249228", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1069415172"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.2307/1249496", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1069415421"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.2307/1250637", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1069416420"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.2307/2574705", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1070000403"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1109/isads.2001.917452", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1093539212"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1109/wsc.2009.5429223", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1095742923"
            ], 
            "type": "CreativeWork"
          }
        ], 
        "datePublished": "2014", 
        "datePublishedReg": "2014-01-01", 
        "description": "The economy is dominated by the service sector. Citizens see services as a way to have access to basic or complex commodities, to address environmental problems while manufacturers consider them as a way to differentiate themselves from the competition, to be closer to their customers and to improve the shopper experience. Services are of a huge importance in the national and international economy and are discussed in many domains: human and social science, manufacturing science, business domain, IT domain, etc. Several concepts related to service have merged as well as new scientific disciplines. General issues linked to service design, service implementation, service operation management, service quality, service modeling and simulation, product-service system design are still under consideration and the multiplicity of the domains concerned failed to come up with unanimous answer. This paper proposes a contribution to service modeling and simulation that can potentially be used in any area. The proposed model is based on the most relevant concepts coming from a specialized literature review on services. A distributed simulation model of service is then proposed.", 
        "editor": [
          {
            "familyName": "Mertins", 
            "givenName": "Kai", 
            "type": "Person"
          }, 
          {
            "familyName": "B\u00e9naben", 
            "givenName": "Fr\u00e9d\u00e9rick", 
            "type": "Person"
          }, 
          {
            "familyName": "Poler", 
            "givenName": "Ra\u00fal", 
            "type": "Person"
          }, 
          {
            "familyName": "Bourri\u00e8res", 
            "givenName": "Jean-Paul", 
            "type": "Person"
          }
        ], 
        "genre": "chapter", 
        "id": "sg:pub.10.1007/978-3-319-04948-9_30", 
        "inLanguage": [
          "en"
        ], 
        "isAccessibleForFree": false, 
        "isPartOf": {
          "isbn": [
            "978-3-319-04947-2", 
            "978-3-319-04948-9"
          ], 
          "name": "Enterprise Interoperability VI", 
          "type": "Book"
        }, 
        "name": "Service Systems Modeling and Simulation: The Sergent Distributed Approach", 
        "pagination": "357-367", 
        "productId": [
          {
            "name": "doi", 
            "type": "PropertyValue", 
            "value": [
              "10.1007/978-3-319-04948-9_30"
            ]
          }, 
          {
            "name": "readcube_id", 
            "type": "PropertyValue", 
            "value": [
              "cbd067a749dfb8f55e5dddea5514927675ea95675717e23259b194ff31bb5415"
            ]
          }, 
          {
            "name": "dimensions_id", 
            "type": "PropertyValue", 
            "value": [
              "pub.1042787382"
            ]
          }
        ], 
        "publisher": {
          "location": "Cham", 
          "name": "Springer International Publishing", 
          "type": "Organisation"
        }, 
        "sameAs": [
          "https://doi.org/10.1007/978-3-319-04948-9_30", 
          "https://app.dimensions.ai/details/publication/pub.1042787382"
        ], 
        "sdDataset": "chapters", 
        "sdDatePublished": "2019-04-15T22:00", 
        "sdLicense": "https://scigraph.springernature.com/explorer/license/", 
        "sdPublisher": {
          "name": "Springer Nature - SN SciGraph project", 
          "type": "Organization"
        }, 
        "sdSource": "s3://com-uberresearch-data-dimensions-target-20181106-alternative/cleanup/v134/2549eaecd7973599484d7c17b260dba0a4ecb94b/merge/v9/a6c9fde33151104705d4d7ff012ea9563521a3ce/jats-lookup/v90/0000000001_0000000264/records_8693_00000269.jsonl", 
        "type": "Chapter", 
        "url": "http://link.springer.com/10.1007/978-3-319-04948-9_30"
      }
    ]
     

    Download the RDF metadata as:  json-ld nt turtle xml License info

    HOW TO GET THIS DATA PROGRAMMATICALLY:

    JSON-LD is a popular format for linked data which is fully compatible with JSON.

    curl -H 'Accept: application/ld+json' 'https://scigraph.springernature.com/pub.10.1007/978-3-319-04948-9_30'

    N-Triples is a line-based linked data format ideal for batch operations.

    curl -H 'Accept: application/n-triples' 'https://scigraph.springernature.com/pub.10.1007/978-3-319-04948-9_30'

    Turtle is a human-readable linked data format.

    curl -H 'Accept: text/turtle' 'https://scigraph.springernature.com/pub.10.1007/978-3-319-04948-9_30'

    RDF/XML is a standard XML format for linked data.

    curl -H 'Accept: application/rdf+xml' 'https://scigraph.springernature.com/pub.10.1007/978-3-319-04948-9_30'


     

    This table displays all metadata directly associated to this object as RDF triples.

    128 TRIPLES      23 PREDICATES      38 URIs      20 LITERALS      8 BLANK NODES

    Subject Predicate Object
    1 sg:pub.10.1007/978-3-319-04948-9_30 schema:about anzsrc-for:08
    2 anzsrc-for:0806
    3 schema:author N725c889c583e42b5896328d33df0a4d1
    4 schema:citation sg:pub.10.1007/978-3-642-40361-3_47
    5 https://doi.org/10.1016/j.compind.2012.02.011
    6 https://doi.org/10.1109/isads.2001.917452
    7 https://doi.org/10.1109/mc.2007.33
    8 https://doi.org/10.1109/wsc.2009.5429223
    9 https://doi.org/10.1111/j.1475-4991.1977.tb00021.x
    10 https://doi.org/10.1504/ijwet.2009.032257
    11 https://doi.org/10.2307/1249228
    12 https://doi.org/10.2307/1249496
    13 https://doi.org/10.2307/1250637
    14 https://doi.org/10.2307/2574705
    15 schema:datePublished 2014
    16 schema:datePublishedReg 2014-01-01
    17 schema:description The economy is dominated by the service sector. Citizens see services as a way to have access to basic or complex commodities, to address environmental problems while manufacturers consider them as a way to differentiate themselves from the competition, to be closer to their customers and to improve the shopper experience. Services are of a huge importance in the national and international economy and are discussed in many domains: human and social science, manufacturing science, business domain, IT domain, etc. Several concepts related to service have merged as well as new scientific disciplines. General issues linked to service design, service implementation, service operation management, service quality, service modeling and simulation, product-service system design are still under consideration and the multiplicity of the domains concerned failed to come up with unanimous answer. This paper proposes a contribution to service modeling and simulation that can potentially be used in any area. The proposed model is based on the most relevant concepts coming from a specialized literature review on services. A distributed simulation model of service is then proposed.
    18 schema:editor N191c1bb2414f4e7b822910cbea608701
    19 schema:genre chapter
    20 schema:inLanguage en
    21 schema:isAccessibleForFree false
    22 schema:isPartOf N2bd98d0771bf4f63988af33380b2d0d4
    23 schema:name Service Systems Modeling and Simulation: The Sergent Distributed Approach
    24 schema:pagination 357-367
    25 schema:productId N568c910f594747029633d06786f14596
    26 N68c2328d4d1e4bb086782c76e66e96a2
    27 N84d882544f514d66bed2bc88f062f1d0
    28 schema:publisher Nc29e5743ae4c49419a80b44add97d4ca
    29 schema:sameAs https://app.dimensions.ai/details/publication/pub.1042787382
    30 https://doi.org/10.1007/978-3-319-04948-9_30
    31 schema:sdDatePublished 2019-04-15T22:00
    32 schema:sdLicense https://scigraph.springernature.com/explorer/license/
    33 schema:sdPublisher N43d4abddbf1242f2a520c17a2f0a086f
    34 schema:url http://link.springer.com/10.1007/978-3-319-04948-9_30
    35 sgo:license sg:explorer/license/
    36 sgo:sdDataset chapters
    37 rdf:type schema:Chapter
    38 N0863e2c2e9d74eabaed40f5eee9f614f rdf:first sg:person.014705040333.36
    39 rdf:rest rdf:nil
    40 N0e44f52c9be844e8b2402a9aea400670 schema:familyName Mertins
    41 schema:givenName Kai
    42 rdf:type schema:Person
    43 N191c1bb2414f4e7b822910cbea608701 rdf:first N0e44f52c9be844e8b2402a9aea400670
    44 rdf:rest N95dfa3bcadde42d8a6de6e4ec2a1409d
    45 N23c27cf3e980479fb8e3fcdec12a23eb rdf:first sg:person.010527420551.96
    46 rdf:rest N0863e2c2e9d74eabaed40f5eee9f614f
    47 N2bd98d0771bf4f63988af33380b2d0d4 schema:isbn 978-3-319-04947-2
    48 978-3-319-04948-9
    49 schema:name Enterprise Interoperability VI
    50 rdf:type schema:Book
    51 N43d4abddbf1242f2a520c17a2f0a086f schema:name Springer Nature - SN SciGraph project
    52 rdf:type schema:Organization
    53 N495b9d0671e94754bb687138c6206cb3 rdf:first Nf9546a7f95024e94965a65247633366c
    54 rdf:rest N7b32e1f4197640c4be35b88bca1fc0bd
    55 N568c910f594747029633d06786f14596 schema:name readcube_id
    56 schema:value cbd067a749dfb8f55e5dddea5514927675ea95675717e23259b194ff31bb5415
    57 rdf:type schema:PropertyValue
    58 N5d0805e7c9ec43bda9bae2696397b4bd schema:familyName Bourrières
    59 schema:givenName Jean-Paul
    60 rdf:type schema:Person
    61 N68c2328d4d1e4bb086782c76e66e96a2 schema:name dimensions_id
    62 schema:value pub.1042787382
    63 rdf:type schema:PropertyValue
    64 N725c889c583e42b5896328d33df0a4d1 rdf:first sg:person.011266577721.97
    65 rdf:rest N23c27cf3e980479fb8e3fcdec12a23eb
    66 N745bd5adf23f4619aab3d4615e9486b7 schema:familyName Bénaben
    67 schema:givenName Frédérick
    68 rdf:type schema:Person
    69 N7b32e1f4197640c4be35b88bca1fc0bd rdf:first N5d0805e7c9ec43bda9bae2696397b4bd
    70 rdf:rest rdf:nil
    71 N84d882544f514d66bed2bc88f062f1d0 schema:name doi
    72 schema:value 10.1007/978-3-319-04948-9_30
    73 rdf:type schema:PropertyValue
    74 N95dfa3bcadde42d8a6de6e4ec2a1409d rdf:first N745bd5adf23f4619aab3d4615e9486b7
    75 rdf:rest N495b9d0671e94754bb687138c6206cb3
    76 Nc29e5743ae4c49419a80b44add97d4ca schema:location Cham
    77 schema:name Springer International Publishing
    78 rdf:type schema:Organisation
    79 Nf9546a7f95024e94965a65247633366c schema:familyName Poler
    80 schema:givenName Raúl
    81 rdf:type schema:Person
    82 anzsrc-for:08 schema:inDefinedTermSet anzsrc-for:
    83 schema:name Information and Computing Sciences
    84 rdf:type schema:DefinedTerm
    85 anzsrc-for:0806 schema:inDefinedTermSet anzsrc-for:
    86 schema:name Information Systems
    87 rdf:type schema:DefinedTerm
    88 sg:person.010527420551.96 schema:affiliation https://www.grid.ac/institutes/grid.462974.a
    89 schema:familyName Zacharewicz
    90 schema:givenName Gregory
    91 schema:sameAs https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.010527420551.96
    92 rdf:type schema:Person
    93 sg:person.011266577721.97 schema:affiliation https://www.grid.ac/institutes/grid.462974.a
    94 schema:familyName Alix
    95 schema:givenName Thècle
    96 schema:sameAs https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.011266577721.97
    97 rdf:type schema:Person
    98 sg:person.014705040333.36 schema:affiliation https://www.grid.ac/institutes/grid.462974.a
    99 schema:familyName Vallespir
    100 schema:givenName Bruno
    101 schema:sameAs https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.014705040333.36
    102 rdf:type schema:Person
    103 sg:pub.10.1007/978-3-642-40361-3_47 schema:sameAs https://app.dimensions.ai/details/publication/pub.1012456441
    104 https://doi.org/10.1007/978-3-642-40361-3_47
    105 rdf:type schema:CreativeWork
    106 https://doi.org/10.1016/j.compind.2012.02.011 schema:sameAs https://app.dimensions.ai/details/publication/pub.1023066249
    107 rdf:type schema:CreativeWork
    108 https://doi.org/10.1109/isads.2001.917452 schema:sameAs https://app.dimensions.ai/details/publication/pub.1093539212
    109 rdf:type schema:CreativeWork
    110 https://doi.org/10.1109/mc.2007.33 schema:sameAs https://app.dimensions.ai/details/publication/pub.1061387871
    111 rdf:type schema:CreativeWork
    112 https://doi.org/10.1109/wsc.2009.5429223 schema:sameAs https://app.dimensions.ai/details/publication/pub.1095742923
    113 rdf:type schema:CreativeWork
    114 https://doi.org/10.1111/j.1475-4991.1977.tb00021.x schema:sameAs https://app.dimensions.ai/details/publication/pub.1019275834
    115 rdf:type schema:CreativeWork
    116 https://doi.org/10.1504/ijwet.2009.032257 schema:sameAs https://app.dimensions.ai/details/publication/pub.1067504054
    117 rdf:type schema:CreativeWork
    118 https://doi.org/10.2307/1249228 schema:sameAs https://app.dimensions.ai/details/publication/pub.1069415172
    119 rdf:type schema:CreativeWork
    120 https://doi.org/10.2307/1249496 schema:sameAs https://app.dimensions.ai/details/publication/pub.1069415421
    121 rdf:type schema:CreativeWork
    122 https://doi.org/10.2307/1250637 schema:sameAs https://app.dimensions.ai/details/publication/pub.1069416420
    123 rdf:type schema:CreativeWork
    124 https://doi.org/10.2307/2574705 schema:sameAs https://app.dimensions.ai/details/publication/pub.1070000403
    125 rdf:type schema:CreativeWork
    126 https://www.grid.ac/institutes/grid.462974.a schema:alternateName Laboratoire de l'Integration du Materiau au Systeme
    127 schema:name University of Bordeaux, IMS, UMR 5218, 351 cours de la Libération, 33400 Talence, France
    128 rdf:type schema:Organization
     




    Preview window. Press ESC to close (or click here)


    ...