Human and Organizational Issues for Resilient Communications View Full Text


Ontology type: schema:Chapter     


Chapter Info

DATE

2020-07-23

AUTHORS

Tom Anderson , Jeremy Busby , Antonios Gouglidis , Karen Hough , David Hutchison , Mark Rouncefield

ABSTRACT

Human and organizational issues are able to create both vulnerabilities and resilience to threats. In this chapter, we investigate human and organizational factorsOrganizational factor, conducted through ethnographic studies of operators and sets of interviews with staff responsible for security, reliability and quality in two different organizations, which own and operate utility networks. Ethnography is a qualitative aspect of research that emphasizes the detailed observation and interviewing of people in naturally occurring settings. Our findings indicate that ‘human error’ forms the biggest threat to cyber-security and that there is a need for security operations centres to document all cyber-security incidents. Also, we conclude that it will always be insufficient to assess mental security models in terms of their technical correctness, as it is sometimes more important to know how well they represent prevailing social issues and requirements. As a practical recommendation from this work, we suggest that utility organizations (and others) engage in penetration testing and perhaps other forms of vulnerability analysis, not only to discover specific vulnerabilities but also to learn more about the mental models they use. More... »

PAGES

791-807

Book

TITLE

Guide to Disaster-Resilient Communication Networks

ISBN

978-3-030-44684-0
978-3-030-44685-7

Identifiers

URI

http://scigraph.springernature.com/pub.10.1007/978-3-030-44685-7_32

DOI

http://dx.doi.org/10.1007/978-3-030-44685-7_32

DIMENSIONS

https://app.dimensions.ai/details/publication/pub.1129564305


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