Providing Interactive and User-Adapted E-City Services by Means of Voice Portals View Full Text


Ontology type: schema:Chapter     


Chapter Info

DATE

2014

AUTHORS

David Griol , María García-Jiménez , Zoraida Callejas , Ramón López-Cózar

ABSTRACT

Digital cities offer new ways to provide information and services of a town or a region in an integrated form, favoring citizen participation and the use of services in previously unavailable ways. In addition, Speech Technologies and Language Processing have made possible the development of a number of new applications which are based on spoken dialog systems. One of them is voice portals, which facilitate spoken interaction with the Internet to provide their users with specific information or web services. In this chapter, we describe a voice portal developed to provide municipal information. The different functionalities provided by the system include to query information about the City Council, access city information, carry out several steps and procedures, complete surveys, access the citizen’s mailbox to leave messages for suggestions and complaints, and to be transferred to the City Council to be attended by a teleoperator. This way, the voice portal improves the support of public services by increasing their availability, flexibility, and control while reducing costs and missed calls. More... »

PAGES

87-98

References to SciGraph publications

  • 2005. LARRI: A Language-Based Maintenance and Repair Assistant in SPOKEN MULTIMODAL HUMAN-COMPUTER DIALOGUE IN MOBILE ENVIRONMENTS
  • Book

    TITLE

    Natural Interaction with Robots, Knowbots and Smartphones

    ISBN

    978-1-4614-8279-6
    978-1-4614-8280-2

    Identifiers

    URI

    http://scigraph.springernature.com/pub.10.1007/978-1-4614-8280-2_9

    DOI

    http://dx.doi.org/10.1007/978-1-4614-8280-2_9

    DIMENSIONS

    https://app.dimensions.ai/details/publication/pub.1006998759


    Indexing Status Check whether this publication has been indexed by Scopus and Web Of Science using the SN Indexing Status Tool
    Incoming Citations Browse incoming citations for this publication using opencitations.net

    JSON-LD is the canonical representation for SciGraph data.

    TIP: You can open this SciGraph record using an external JSON-LD service: JSON-LD Playground Google SDTT

    [
      {
        "@context": "https://springernature.github.io/scigraph/jsonld/sgcontext.json", 
        "about": [
          {
            "id": "http://purl.org/au-research/vocabulary/anzsrc-for/2008/0806", 
            "inDefinedTermSet": "http://purl.org/au-research/vocabulary/anzsrc-for/2008/", 
            "name": "Information Systems", 
            "type": "DefinedTerm"
          }, 
          {
            "id": "http://purl.org/au-research/vocabulary/anzsrc-for/2008/08", 
            "inDefinedTermSet": "http://purl.org/au-research/vocabulary/anzsrc-for/2008/", 
            "name": "Information and Computing Sciences", 
            "type": "DefinedTerm"
          }
        ], 
        "author": [
          {
            "affiliation": {
              "alternateName": "Carlos III University of Madrid", 
              "id": "https://www.grid.ac/institutes/grid.7840.b", 
              "name": [
                "Computer Science Department, Carlos III University of Madrid, Madrid, Spain"
              ], 
              "type": "Organization"
            }, 
            "familyName": "Griol", 
            "givenName": "David", 
            "id": "sg:person.013422741257.57", 
            "sameAs": [
              "https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.013422741257.57"
            ], 
            "type": "Person"
          }, 
          {
            "affiliation": {
              "alternateName": "Carlos III University of Madrid", 
              "id": "https://www.grid.ac/institutes/grid.7840.b", 
              "name": [
                "Computer Science Department, Carlos III University of Madrid, Madrid, Spain"
              ], 
              "type": "Organization"
            }, 
            "familyName": "Garc\u00eda-Jim\u00e9nez", 
            "givenName": "Mar\u00eda", 
            "id": "sg:person.010575760121.41", 
            "sameAs": [
              "https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.010575760121.41"
            ], 
            "type": "Person"
          }, 
          {
            "affiliation": {
              "alternateName": "University of Granada", 
              "id": "https://www.grid.ac/institutes/grid.4489.1", 
              "name": [
                "Department of Languages and Computer Systems, University of Granada, Granada, Spain"
              ], 
              "type": "Organization"
            }, 
            "familyName": "Callejas", 
            "givenName": "Zoraida", 
            "id": "sg:person.016307634167.10", 
            "sameAs": [
              "https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.016307634167.10"
            ], 
            "type": "Person"
          }, 
          {
            "affiliation": {
              "alternateName": "University of Granada", 
              "id": "https://www.grid.ac/institutes/grid.4489.1", 
              "name": [
                "Department of Languages and Computer Systems, University of Granada, Granada, Spain"
              ], 
              "type": "Organization"
            }, 
            "familyName": "L\u00f3pez-C\u00f3zar", 
            "givenName": "Ram\u00f3n", 
            "id": "sg:person.013113720067.02", 
            "sameAs": [
              "https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.013113720067.02"
            ], 
            "type": "Person"
          }
        ], 
        "citation": [
          {
            "id": "https://doi.org/10.5772/4813", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1011345832"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1016/j.specom.2010.02.015", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1017584659"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1016/j.specom.2010.02.015", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1017584659"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "sg:pub.10.1007/1-4020-3075-4_12", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1022724381", 
              "https://doi.org/10.1007/1-4020-3075-4_12"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1016/0167-6393(95)00008-c", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1040674135"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.1109/89.817460", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1061242568"
            ], 
            "type": "CreativeWork"
          }, 
          {
            "id": "https://doi.org/10.5860/choice.50-0927", 
            "sameAs": [
              "https://app.dimensions.ai/details/publication/pub.1073456085"
            ], 
            "type": "CreativeWork"
          }
        ], 
        "datePublished": "2014", 
        "datePublishedReg": "2014-01-01", 
        "description": "Digital cities offer new ways to provide information and services of a town or a region in an integrated form, favoring citizen participation and the use of services in previously unavailable ways. In addition, Speech Technologies and Language Processing have made possible the development of a number of new applications which are based on spoken dialog systems. One of them is voice portals, which facilitate spoken interaction with the Internet to provide their users with specific information or web services. In this chapter, we describe a voice portal developed to provide municipal information. The different functionalities provided by the system include to query information about the City Council, access city information, carry out several steps and procedures, complete surveys, access the citizen\u2019s mailbox to leave messages for suggestions and complaints, and to be transferred to the City Council to be attended by a teleoperator. This way, the voice portal improves the support of public services by increasing their availability, flexibility, and control while reducing costs and missed calls.", 
        "editor": [
          {
            "familyName": "Mariani", 
            "givenName": "Joseph", 
            "type": "Person"
          }, 
          {
            "familyName": "Rosset", 
            "givenName": "Sophie", 
            "type": "Person"
          }, 
          {
            "familyName": "Garnier-Rizet", 
            "givenName": "Martine", 
            "type": "Person"
          }, 
          {
            "familyName": "Devillers", 
            "givenName": "Laurence", 
            "type": "Person"
          }
        ], 
        "genre": "chapter", 
        "id": "sg:pub.10.1007/978-1-4614-8280-2_9", 
        "inLanguage": [
          "en"
        ], 
        "isAccessibleForFree": false, 
        "isPartOf": {
          "isbn": [
            "978-1-4614-8279-6", 
            "978-1-4614-8280-2"
          ], 
          "name": "Natural Interaction with Robots, Knowbots and Smartphones", 
          "type": "Book"
        }, 
        "name": "Providing Interactive and User-Adapted E-City Services by Means of Voice Portals", 
        "pagination": "87-98", 
        "productId": [
          {
            "name": "doi", 
            "type": "PropertyValue", 
            "value": [
              "10.1007/978-1-4614-8280-2_9"
            ]
          }, 
          {
            "name": "readcube_id", 
            "type": "PropertyValue", 
            "value": [
              "2156b16f1edfe6af835101222d4ca8cfbd37e6315277c6d3bca11b4c00c594fb"
            ]
          }, 
          {
            "name": "dimensions_id", 
            "type": "PropertyValue", 
            "value": [
              "pub.1006998759"
            ]
          }
        ], 
        "publisher": {
          "location": "New York, NY", 
          "name": "Springer New York", 
          "type": "Organisation"
        }, 
        "sameAs": [
          "https://doi.org/10.1007/978-1-4614-8280-2_9", 
          "https://app.dimensions.ai/details/publication/pub.1006998759"
        ], 
        "sdDataset": "chapters", 
        "sdDatePublished": "2019-04-15T17:11", 
        "sdLicense": "https://scigraph.springernature.com/explorer/license/", 
        "sdPublisher": {
          "name": "Springer Nature - SN SciGraph project", 
          "type": "Organization"
        }, 
        "sdSource": "s3://com-uberresearch-data-dimensions-target-20181106-alternative/cleanup/v134/2549eaecd7973599484d7c17b260dba0a4ecb94b/merge/v9/a6c9fde33151104705d4d7ff012ea9563521a3ce/jats-lookup/v90/0000000001_0000000264/records_8678_00000247.jsonl", 
        "type": "Chapter", 
        "url": "http://link.springer.com/10.1007/978-1-4614-8280-2_9"
      }
    ]
     

    Download the RDF metadata as:  json-ld nt turtle xml License info

    HOW TO GET THIS DATA PROGRAMMATICALLY:

    JSON-LD is a popular format for linked data which is fully compatible with JSON.

    curl -H 'Accept: application/ld+json' 'https://scigraph.springernature.com/pub.10.1007/978-1-4614-8280-2_9'

    N-Triples is a line-based linked data format ideal for batch operations.

    curl -H 'Accept: application/n-triples' 'https://scigraph.springernature.com/pub.10.1007/978-1-4614-8280-2_9'

    Turtle is a human-readable linked data format.

    curl -H 'Accept: text/turtle' 'https://scigraph.springernature.com/pub.10.1007/978-1-4614-8280-2_9'

    RDF/XML is a standard XML format for linked data.

    curl -H 'Accept: application/rdf+xml' 'https://scigraph.springernature.com/pub.10.1007/978-1-4614-8280-2_9'


     

    This table displays all metadata directly associated to this object as RDF triples.

    123 TRIPLES      23 PREDICATES      33 URIs      20 LITERALS      8 BLANK NODES

    Subject Predicate Object
    1 sg:pub.10.1007/978-1-4614-8280-2_9 schema:about anzsrc-for:08
    2 anzsrc-for:0806
    3 schema:author Nb4bcaeac949e44eeacf781cf001050dc
    4 schema:citation sg:pub.10.1007/1-4020-3075-4_12
    5 https://doi.org/10.1016/0167-6393(95)00008-c
    6 https://doi.org/10.1016/j.specom.2010.02.015
    7 https://doi.org/10.1109/89.817460
    8 https://doi.org/10.5772/4813
    9 https://doi.org/10.5860/choice.50-0927
    10 schema:datePublished 2014
    11 schema:datePublishedReg 2014-01-01
    12 schema:description Digital cities offer new ways to provide information and services of a town or a region in an integrated form, favoring citizen participation and the use of services in previously unavailable ways. In addition, Speech Technologies and Language Processing have made possible the development of a number of new applications which are based on spoken dialog systems. One of them is voice portals, which facilitate spoken interaction with the Internet to provide their users with specific information or web services. In this chapter, we describe a voice portal developed to provide municipal information. The different functionalities provided by the system include to query information about the City Council, access city information, carry out several steps and procedures, complete surveys, access the citizen’s mailbox to leave messages for suggestions and complaints, and to be transferred to the City Council to be attended by a teleoperator. This way, the voice portal improves the support of public services by increasing their availability, flexibility, and control while reducing costs and missed calls.
    13 schema:editor N29e33226044947c29db0e3c81bc26948
    14 schema:genre chapter
    15 schema:inLanguage en
    16 schema:isAccessibleForFree false
    17 schema:isPartOf N4678189c1baf45f1a40ca7384d0683c1
    18 schema:name Providing Interactive and User-Adapted E-City Services by Means of Voice Portals
    19 schema:pagination 87-98
    20 schema:productId N20d89381c1e04c87b97a906dda27f4bd
    21 N4da4e10d51ed4d6598118a1dc2030f48
    22 Nb5a28334beed4d2ebf660a2dbafd775e
    23 schema:publisher Nb931d9a8b053449584ab33abfc022694
    24 schema:sameAs https://app.dimensions.ai/details/publication/pub.1006998759
    25 https://doi.org/10.1007/978-1-4614-8280-2_9
    26 schema:sdDatePublished 2019-04-15T17:11
    27 schema:sdLicense https://scigraph.springernature.com/explorer/license/
    28 schema:sdPublisher N8b0544e3254242379679dc8022be57e9
    29 schema:url http://link.springer.com/10.1007/978-1-4614-8280-2_9
    30 sgo:license sg:explorer/license/
    31 sgo:sdDataset chapters
    32 rdf:type schema:Chapter
    33 N0615d3d116f3428f83529318b8681c87 rdf:first sg:person.013113720067.02
    34 rdf:rest rdf:nil
    35 N152e7ed5b2114baeb9202508ac4f1559 rdf:first Nb02227cf25624166aeafc2be608857d8
    36 rdf:rest rdf:nil
    37 N20d89381c1e04c87b97a906dda27f4bd schema:name readcube_id
    38 schema:value 2156b16f1edfe6af835101222d4ca8cfbd37e6315277c6d3bca11b4c00c594fb
    39 rdf:type schema:PropertyValue
    40 N29e33226044947c29db0e3c81bc26948 rdf:first Nb35da8533edb467ea219fe4ee213f69f
    41 rdf:rest N98911c04afea42d09f83ec31a4eb496e
    42 N450b8a0684d247ba9fd1351266aae46c schema:familyName Rosset
    43 schema:givenName Sophie
    44 rdf:type schema:Person
    45 N4678189c1baf45f1a40ca7384d0683c1 schema:isbn 978-1-4614-8279-6
    46 978-1-4614-8280-2
    47 schema:name Natural Interaction with Robots, Knowbots and Smartphones
    48 rdf:type schema:Book
    49 N4da4e10d51ed4d6598118a1dc2030f48 schema:name doi
    50 schema:value 10.1007/978-1-4614-8280-2_9
    51 rdf:type schema:PropertyValue
    52 N6307af6ccea34c078611bebbd134248c schema:familyName Garnier-Rizet
    53 schema:givenName Martine
    54 rdf:type schema:Person
    55 N725c5d13297643c5823815b70cf948d8 rdf:first sg:person.016307634167.10
    56 rdf:rest N0615d3d116f3428f83529318b8681c87
    57 N870ca54f2189462da7a83f6c833ece8e rdf:first N6307af6ccea34c078611bebbd134248c
    58 rdf:rest N152e7ed5b2114baeb9202508ac4f1559
    59 N8b0544e3254242379679dc8022be57e9 schema:name Springer Nature - SN SciGraph project
    60 rdf:type schema:Organization
    61 N98911c04afea42d09f83ec31a4eb496e rdf:first N450b8a0684d247ba9fd1351266aae46c
    62 rdf:rest N870ca54f2189462da7a83f6c833ece8e
    63 Nb02227cf25624166aeafc2be608857d8 schema:familyName Devillers
    64 schema:givenName Laurence
    65 rdf:type schema:Person
    66 Nb35da8533edb467ea219fe4ee213f69f schema:familyName Mariani
    67 schema:givenName Joseph
    68 rdf:type schema:Person
    69 Nb4bcaeac949e44eeacf781cf001050dc rdf:first sg:person.013422741257.57
    70 rdf:rest Ncd45ddee94074e4faeb63c2f87bfa132
    71 Nb5a28334beed4d2ebf660a2dbafd775e schema:name dimensions_id
    72 schema:value pub.1006998759
    73 rdf:type schema:PropertyValue
    74 Nb931d9a8b053449584ab33abfc022694 schema:location New York, NY
    75 schema:name Springer New York
    76 rdf:type schema:Organisation
    77 Ncd45ddee94074e4faeb63c2f87bfa132 rdf:first sg:person.010575760121.41
    78 rdf:rest N725c5d13297643c5823815b70cf948d8
    79 anzsrc-for:08 schema:inDefinedTermSet anzsrc-for:
    80 schema:name Information and Computing Sciences
    81 rdf:type schema:DefinedTerm
    82 anzsrc-for:0806 schema:inDefinedTermSet anzsrc-for:
    83 schema:name Information Systems
    84 rdf:type schema:DefinedTerm
    85 sg:person.010575760121.41 schema:affiliation https://www.grid.ac/institutes/grid.7840.b
    86 schema:familyName García-Jiménez
    87 schema:givenName María
    88 schema:sameAs https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.010575760121.41
    89 rdf:type schema:Person
    90 sg:person.013113720067.02 schema:affiliation https://www.grid.ac/institutes/grid.4489.1
    91 schema:familyName López-Cózar
    92 schema:givenName Ramón
    93 schema:sameAs https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.013113720067.02
    94 rdf:type schema:Person
    95 sg:person.013422741257.57 schema:affiliation https://www.grid.ac/institutes/grid.7840.b
    96 schema:familyName Griol
    97 schema:givenName David
    98 schema:sameAs https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.013422741257.57
    99 rdf:type schema:Person
    100 sg:person.016307634167.10 schema:affiliation https://www.grid.ac/institutes/grid.4489.1
    101 schema:familyName Callejas
    102 schema:givenName Zoraida
    103 schema:sameAs https://app.dimensions.ai/discover/publication?and_facet_researcher=ur.016307634167.10
    104 rdf:type schema:Person
    105 sg:pub.10.1007/1-4020-3075-4_12 schema:sameAs https://app.dimensions.ai/details/publication/pub.1022724381
    106 https://doi.org/10.1007/1-4020-3075-4_12
    107 rdf:type schema:CreativeWork
    108 https://doi.org/10.1016/0167-6393(95)00008-c schema:sameAs https://app.dimensions.ai/details/publication/pub.1040674135
    109 rdf:type schema:CreativeWork
    110 https://doi.org/10.1016/j.specom.2010.02.015 schema:sameAs https://app.dimensions.ai/details/publication/pub.1017584659
    111 rdf:type schema:CreativeWork
    112 https://doi.org/10.1109/89.817460 schema:sameAs https://app.dimensions.ai/details/publication/pub.1061242568
    113 rdf:type schema:CreativeWork
    114 https://doi.org/10.5772/4813 schema:sameAs https://app.dimensions.ai/details/publication/pub.1011345832
    115 rdf:type schema:CreativeWork
    116 https://doi.org/10.5860/choice.50-0927 schema:sameAs https://app.dimensions.ai/details/publication/pub.1073456085
    117 rdf:type schema:CreativeWork
    118 https://www.grid.ac/institutes/grid.4489.1 schema:alternateName University of Granada
    119 schema:name Department of Languages and Computer Systems, University of Granada, Granada, Spain
    120 rdf:type schema:Organization
    121 https://www.grid.ac/institutes/grid.7840.b schema:alternateName Carlos III University of Madrid
    122 schema:name Computer Science Department, Carlos III University of Madrid, Madrid, Spain
    123 rdf:type schema:Organization
     




    Preview window. Press ESC to close (or click here)


    ...