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Ontology type: schema:Chapter     


Chapter Info

DATE

2010

AUTHORS

Paul P. Maglio , Cheryl A. Kieliszewski , James C. Spohrer

ABSTRACT

Why a handbook? We can answer that question with a question: What does a service scientist need to know? This volume presents multidisciplinary perspectives on the nature of service, on research and practice in service, and on the future of research in service. It aims to be a kind of reference, a collection of papers by leading thinkers and researchers from across the spectrum of service research – the collected basics for a budding service scientist. More... »

PAGES

1-8

References to SciGraph publications

  • 2009-09. The service system is the basic abstraction of service science in INFORMATION SYSTEMS AND E-BUSINESS MANAGEMENT
  • 2008. Service Science, Management and Engineering Education for the 21st Century in NONE
  • 2010. Winning the Service Game in HANDBOOK OF SERVICE SCIENCE
  • 2009-09. Designing service systems by bridging the “front stage” and “back stage” in INFORMATION SYSTEMS AND E-BUSINESS MANAGEMENT
  • 2008-03. Fundamentals of service science in JOURNAL OF THE ACADEMY OF MARKETING SCIENCE
  • 1992. Services in Economic Thought, Three Centuries of Debate in NONE
  • Book

    TITLE

    Handbook of Service Science

    ISBN

    978-1-4419-1627-3
    978-1-4419-1628-0

    Author Affiliations

    Identifiers

    URI

    http://scigraph.springernature.com/pub.10.1007/978-1-4419-1628-0_1

    DOI

    http://dx.doi.org/10.1007/978-1-4419-1628-0_1

    DIMENSIONS

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