Ontology type: schema:Chapter
2002-12-16
AUTHORSNenad Stojanovic , Ljiljana Stojanovic , Jorge Gonzalez
ABSTRACTIn this paper, we present a novel approach for the managing the clarity of queries which users post to a knowledge portal. The approach is based on the (i) measuring the ambiguity of a query and (ii) suggesting the refinement of the original query, based on various ambiguity analyses: structure of the query, knowledge repository and user’ behaviours. The approach is mainly based on tracking users’ interactions with the portal. Since the approach requires more semantic information about users’ querying activities (for example, how many results are retrieved), which are not contained in the traditional Web server log, we have developed the new, client-based, method for tracking users’ activities which is presented in the paper as well. The short evaluation study shows the benefits of applying our approach in a real-world portal. More... »
PAGES513-524
Practical Aspects of Knowledge Management
ISBN
978-3-540-00314-4
978-3-540-36277-7
http://scigraph.springernature.com/pub.10.1007/3-540-36277-0_45
DOIhttp://dx.doi.org/10.1007/3-540-36277-0_45
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