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The Society of Service Science




Recent publications latest 20 shown

  • 2018-12 Developing a Discriminant Index to Determine Critical Service Attributes of Continuous Performance Improvement
  • 2018-12 Service System of Easypaisa and MobiCash: Funds Transfer System via Telecommunication Companies in Context of Service Dominant Logic
  • 2018-12 Service Convenience and Post-Purchase Behaviour of Online Buyers: An Empirical Study
  • 2018-12 Competitive Assessment of Quality Attributes of a Service Provider
  • 2018-12 Critical Factors Affecting Medical Treatment Loyalty Based on Taiwan’s Framework of Age-Friendly Hospitals: A Regional Hospital Case Study of Taiwan
  • 2018-06 Using Personal Data to Advance Preventive Healthcare Services
  • 2018-06 Labour Productivity Measurement and Control Standards for Hotel
  • 2018-06 Empirical Study of Relationship Quality in a Service Setting of an Emerging Economy: The Nigerian Experience
  • 2018-06 National Cultural Values on Service Quality: A Typology for Global Dining Experience in the 21st Century
  • 2017-12 Characteristics of customer value creation in digital services
  • 2017-12 Software as a service based CRM providers in the cloud computing: Challenges and technical issues
  • 2017-12 Medical tourism services: The role of patients’ perceived health consciousness and value
  • 2017-12 Applying a severity-performance loss analysis in service failure research
  • 2017-12 Qos prediction for web services based on Restricted Boltzmann Machines
  • 2017-12 Agricultural insurance-agricultural productivity nexus: Evidence from international data
  • 2017-06 Inter-customer helping during service failures: The mediating role of disappointment
  • 2017-06 Applying service dominant logic perspective: Studying Patient Care System of Shaukat Khanum Memorial Cancer Hospital (Lahore) and Shouldice Hospital (Canada)
  • 2017-06 Using compensation satisfaction to predict turnover intention and theft among cabin crew: Mediating role of fraternal deprivation
  • 2017-06 A comprehensive study of the trust evaluation mechanisms in the cloud computing
  • 2017-06 A case study of maintenance service centre using simulation modelling approach
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    Journal of Service Science Research (JoSS) is a new, international journal published biannually by the Society of Service Science (SoSS). The journal aims to achieve the advancement of knowledge in the field of service science and to offer an integrated view of the field by presenting approaches of multiple disciplines. Topics include but are not limited to:



    Service science theory
    Service economy
    Service management
    Service design
    Service systems
    Service engineering
    Industry practice
    Service science education

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